Re: [Plug] the voicenet/dsl saga

[adam <adam@looney.com>]

Hey, I live in center city and just got my, congrats, bell-a is providing DSL in
your area.
Woo--eee.
too bad Im moving.

Chuck Peters wrote:

> Does DCAnet or any other providers plan on offering out here in the
> suburbs?
>
> I am working on Malvern now and will be moving from Berwyn in the near
> future.  The criteria for our new place is: 1 close to work. 2 some good
> speedy internet access like DSL or cable.  Anyone have suggestions?
>
> Thanks,
> Chuck
>
> On Fri, 10 Sep 1999, Andrew White wrote:
>
> > Hi Jason,
> >
> > I have no experience with Voicenet in particular, but we (DCANet) sell DSL
> > access as well.  We use Covad, Northpoint, Bell Atlantic, and Conectiv to
> > deliver the lines.  All of the line providers, Bell included, are very
> > slow to install.  The fastest that we've seen a circuit go from order to
> > install was 45 days, and the worst are over two months old!
> >
> > I expect that the process will become more streamlined as Bell gets more
> > experienced with delivering and conditioning DSL-grade copper pairs, and
> > as Covad and others get over some their growth pains.
> >
> > The good news is that DSL is great once you have it!  I can never go back
> > to dialup nor ISDN.
> >
> > -Andrew
> >
> >
> >
> > On Fri, 10 Sep 1999, Jason S. wrote:
> >
> > > The voicenet DSL saga continues. I'm sitting here looking at my
> > > worthless contract, wondering what on earth possessed me to pay
> > > $700 in advance 3 months ago. The date on the contract is
> > > 6-24-99.
> > >
> > > Covad is running the lines. At the begining of the month, I checked
> > > their website for availabilty and according to them, it wouldnt be
> > > until the 9th (at least). Now, why is it that I could find that info
> > > in 2 minutes, yet voicenet felt the need to lie to me, then trap
> > > me by claiming "cancelation fee" when I asked for my money back
> > > earlier in the month? So I sit and wait.
> > >
> > > When a friend in my area tried to get DSL from concentric they were
> > > initially told it was available. Later, they were told it wasnt, the
> > > contract was canceled, and no money changed hands. They were pretty
> > > much told "Sorry, we cant do this now, contact us in a couple months"
> > > This was back in june.
> > >
> > > When I called, they said yes, 30-40 day install time "blah blah"....
> > > its been almost 90. Now I can spend a bunch of $$ on a lawyer to
> > > get back money I should never have spent in the first place.
> > >
> > > I just attempted to call to find out the status of my order around
> > > 4:30. I doubt I'll hear back. "The Person" I need to talk to was "on the
> > > phone". Evidently there's one all knowing person that can answer the
> > > question of "When can I expect service?". I guess monday morning I'll
> > > try to call one last time. At this point I dont even want the service.
> > > They've already broken the contract by not installing the service in
> > > a timely manner.
> > >
> > > If you're considering Voicenet, dont bother. This reminds me more of a
> > > bad racket than a serious business. I've absolutely no desire to support
> > > a business that flat out lies to its customers. When I called at the
> > > begining of the month to cancel, I was warned that "if you cancel now,
> > > there will be a cancelation fee. You're very close to having it
> > > installed, you should just wait it out". When I aske how much the
> > > fee was, it was "several hundred dollars". So I guess its a good
> > > thing I'm patient. Otherwise I'd have to pay a bunch of money for a
> > > service I never recieved.
> > >
> > > Maybe other people have other experiences. But I just felt like sharing
> > > mine.
> > >
> > > J.
> > >
> > > When I grow up, I wanna be more like me.
> > > I had a clue. I didn't like it. I took it back and exchanged it for an
> > > attitude.
> > >
> > >
> > >
> > > _______________________________________________
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> > > http://lists.nothinbut.net/mail/listinfo/plug
> > >
> >
> >
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>
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