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RE: [Plug] the voicenet/dsl saga
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Hi Charles,
I'll be brief -- if you want in-depth answers, please write me directly
so that we're not cluttering the list with the discussion.
We offer both ADSL and SDSL for both business and residential customers.
The speed range is:
Bell ADSL: 640kbps down / 90kbps up
1.6Mbps down / 90kbps up
7.1Mbps down / 1Mbps up
Covad SDSL: 144 kbps (IDSL) up through 1.1 Mbps (SLSL)
Covad ADSL: 784 down / 384 up (residential only)
Pricing for residential customers is substantially less than business
pricing.
There really isn't any getting around the backlog of orders for Bell and
Covad DSL circuits. We do try and give our customers a realistic
expectation of lead times for circuit installation, and we don't charge
our customers until the line is installed. Inquiries and pricing is
available via e-mail request to sales@dca.net.
-Andrew
On Tue, 14 Sep 1999, Charles Stack wrote:
> What speeds to you offer? Are your prices for business or home? How do plan
> on getting around the problem that Covad is having with Bell Atlantic's
> lines?
>
> -----Original Message-----
> From: plug-admin@lists.nothinbut.net
> [mailto:plug-admin@lists.nothinbut.net]On Behalf Of Andrew White
> Sent: Tuesday, September 14, 1999 12:33 PM
> To: Chuck Peters
> Cc: plug@lists.nothinbut.net
> Subject: Re: [Plug] the voicenet/dsl saga
>
>
> Hi Chuck,
>
> We do offer DSL, via Covad and Bell Atlantic, in the Philadelphia suburbs.
> For availability and pricing, please e-mail sales@dca.net with a request.
> To get pricing, we need a valid phone number at the location where the DSL
> will be installed, the exact street address and zip code, and an
> indication whether the location is a home or business.
>
> Rates vary from $10 to $80 per month plus the line fee, depending on
> speed.
>
> -Andrew
>
>
>
> On Mon, 13 Sep 1999, Chuck Peters wrote:
>
> >
> > Does DCAnet or any other providers plan on offering out here in the
> > suburbs?
> >
> > I am working on Malvern now and will be moving from Berwyn in the near
> > future. The criteria for our new place is: 1 close to work. 2 some good
> > speedy internet access like DSL or cable. Anyone have suggestions?
> >
> > Thanks,
> > Chuck
> >
> > On Fri, 10 Sep 1999, Andrew White wrote:
> >
> > > Hi Jason,
> > >
> > > I have no experience with Voicenet in particular, but we (DCANet) sell
> DSL
> > > access as well. We use Covad, Northpoint, Bell Atlantic, and Conectiv
> to
> > > deliver the lines. All of the line providers, Bell included, are very
> > > slow to install. The fastest that we've seen a circuit go from order to
> > > install was 45 days, and the worst are over two months old!
> > >
> > > I expect that the process will become more streamlined as Bell gets more
> > > experienced with delivering and conditioning DSL-grade copper pairs, and
> > > as Covad and others get over some their growth pains.
> > >
> > > The good news is that DSL is great once you have it! I can never go
> back
> > > to dialup nor ISDN.
> > >
> > > -Andrew
> > >
> > >
> > >
> > > On Fri, 10 Sep 1999, Jason S. wrote:
> > >
> > > > The voicenet DSL saga continues. I'm sitting here looking at my
> > > > worthless contract, wondering what on earth possessed me to pay
> > > > $700 in advance 3 months ago. The date on the contract is
> > > > 6-24-99.
> > > >
> > > > Covad is running the lines. At the begining of the month, I checked
> > > > their website for availabilty and according to them, it wouldnt be
> > > > until the 9th (at least). Now, why is it that I could find that info
> > > > in 2 minutes, yet voicenet felt the need to lie to me, then trap
> > > > me by claiming "cancelation fee" when I asked for my money back
> > > > earlier in the month? So I sit and wait.
> > > >
> > > > When a friend in my area tried to get DSL from concentric they were
> > > > initially told it was available. Later, they were told it wasnt, the
> > > > contract was canceled, and no money changed hands. They were pretty
> > > > much told "Sorry, we cant do this now, contact us in a couple months"
> > > > This was back in june.
> > > >
> > > > When I called, they said yes, 30-40 day install time "blah blah"....
> > > > its been almost 90. Now I can spend a bunch of $$ on a lawyer to
> > > > get back money I should never have spent in the first place.
> > > >
> > > > I just attempted to call to find out the status of my order around
> > > > 4:30. I doubt I'll hear back. "The Person" I need to talk to was "on
> the
> > > > phone". Evidently there's one all knowing person that can answer the
> > > > question of "When can I expect service?". I guess monday morning I'll
> > > > try to call one last time. At this point I dont even want the service.
> > > > They've already broken the contract by not installing the service in
> > > > a timely manner.
> > > >
> > > > If you're considering Voicenet, dont bother. This reminds me more of a
> > > > bad racket than a serious business. I've absolutely no desire to
> support
> > > > a business that flat out lies to its customers. When I called at the
> > > > begining of the month to cancel, I was warned that "if you cancel now,
> > > > there will be a cancelation fee. You're very close to having it
> > > > installed, you should just wait it out". When I aske how much the
> > > > fee was, it was "several hundred dollars". So I guess its a good
> > > > thing I'm patient. Otherwise I'd have to pay a bunch of money for a
> > > > service I never recieved.
> > > >
> > > > Maybe other people have other experiences. But I just felt like
> sharing
> > > > mine.
> > > >
> > > > J.
> > > >
> > > > When I grow up, I wanna be more like me.
> > > > I had a clue. I didn't like it. I took it back and exchanged it for an
> > > > attitude.
> > > >
> > > >
> > > >
> > > > _______________________________________________
> > > > Plug maillist - Plug@lists.nothinbut.net
> > > > http://lists.nothinbut.net/mail/listinfo/plug
> > > >
> > >
> > >
> > > _______________________________________________
> > > Plug maillist - Plug@lists.nothinbut.net
> > > http://lists.nothinbut.net/mail/listinfo/plug
> > >
> >
>
>
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>
>
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