Tobias DiPasquale on 17 May 2004 14:53:02 -0000


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[PLUG] [Job] Cust Ops Mgr


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Hi all,

My company is looking for a Customer Operations Manager. Please submit resumes 
to careers@turntide.com. Below is the job description:

Description:

TurnTide, an innovative startup located in Conshohocken, PA is seeking a 
Customer Operations Manager for our rapidly expanding business.  The 
successful candidate for this position will be responsible for 
configuring and supporting installations for new TurnTide customers as 
well as providing technical support and troubleshooting for existing 
TurnTide customers.  This position will eventually manage a team of 
customer operations engineers.   For more information about the company 
and its benefits, please visit http://www.turntide.com/company/careers.asp.

Responsibilities:

- -Act as the post-sale project manager to pre-configure the TurnTide 
solution for a customer and coordinate the installation/activation of 
the TurnTide service.
- - Perform Tier 1/Tier 2 technical support for installed customers, 
including support outside of normal business hours, as required.  This 
requires support via telephone/email to diagnose and debug issues with 
the TurnTide service as well as the customers TCP/IP and SMTP 
infrastructures.
- - Work independently with little supervision while providing clear 
documented activities to include unresolved customer or technical issues.
- - Provide guidance, mentoring, training, and leadership to junior 
members of staff.
- - Perform other duties as may be requested by the manager to ensure and 
to enhance the effectiveness of operations.

Qualifications/Skills/Experience:

- - Demonstrated excellent technical skills in SMTP and related protocols.
- - Demonstrated understanding of TCP/IP, ICMP, UDP, routing protocols and 
network design/topography and troubleshooting.
- - Demonstrated understanding of various network related services DHCP, 
DNS, FTP, SSH, POP3, IMAP4 and SNMP
- - In-depth knowledge and experience with Linux administration/configuration.
- - Demonstrated excellent communication skills & enthusiastic approach
to customer service
- - Advanced problem-solving skills & ability to handle customer issues
at a high level of complexity.
- - Ability to adapt to regularly changing environment & flexibility
with scheduling.
- - Must have demonstrated ability to quickly and independently get 
projects done on short deadlines with attention to details and quality.
- - Strong leadership skills preferred.
- - Strong project management skills preferred.
- - BS Degree preferred; minimum of Associates degree or equivalent work 
experience.

- -- 
Tobias DiPasquale
202A 04C4 2CE6 B985 8520  88D6 CD25 1A6C B9B5 1595
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