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Ed Martin wrote:
I signed up for packet 8 (www.packet8.net <http://www.packet8.net/>)
it’s not the cheapest ($19.99) but it had a lot of good features that
where good. Installing it was a breeze, I was dialing out Ten minutes
after I opened the box (prob could do it in 5) After that I was
supposed to receive an email with my new phone number… **The fog rolls
in** … Well I never got it. I figured after a half hr I was not going
to so I called. No answer so I had to leave a message with a phone
receptionist (which was a bit resistant to doing this) no return call.
The next day I emailed, no return email. The following day was a
Sunday.. wasn’t even going to waste the oxygen in my blood to try.
Monday I called again… ten minutes on hold what do I get… phone
attendant. Left message blab la bla… 2 hrs pass, I call again. OMG I
got a human! He informs me that no numbers are available for my
exchange (who really cares) **I bet this is why they did not issue and
automatic phone number the system didn’t know what to do without a
number so it kicked it back for review and no one reviewed it** So
“Joe” issued me a phone number after 30 seconds and I was done.
Documentation? What documentation? You need to know how this works?
Why? The blindness of this whole thing stinks! If I was not a
technician I would have thrown my hands up in disgust! The
documentation on hand STINKS! I could get R rated over this fact
alone. Someone with ½ a mind needs to go in and document this company
and process. The documetation written by someone who knows what they
are doing and it shows. Give it to a novice and have them do it, I’ll
bet your tech support will be clogged. (the tech support is next to
impossible to get hold of) If I was a novice I’d be spending Ten bucks
to send it back.
Over all,
As usual with any service you buy on the net, it’s all good until you
need service. In some cases like mine you need service (I could not
give myself a phone number) Other than the phone number issue all has
worked well. I understand that if you hit your internet hard it could
distort it. I personally crash tested this and had no ill effects.
On a 1-10 scale
Service is a = 1 (the only thing saving this “1” rating is MY
persistence)
Quality of service = 9
Ease of setup = 8 ( Documentation again allows for no mistakes or
trouble shooting)
Customer satisfaction = better than verizon
~Ed
If you want to switch to Vonage, let me know. I could refer you and both
of us would get a one-month credit. Vonage phone support has been good.
I called to port my number. I never did get a e-mail reply about port
forwarding not working on the VoIP box. That's one strike against e-mail
support. (I could contact Motorola about the port forwarding issue, but
I don't feel that I've analyzed the problem enough my self.)
Vonage issues, or you can buy, a Motorola VoIP which is documented by
Motorola. I have found Vonage's documentation to be good, too.
Oh, how much does Packet 8 cost, total, including taxes??
___________________________________________________________________________
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