Paul on 13 Nov 2004 22:16:02 -0000


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Re: [PLUG] Support Software Recommendation


Walt Mankowski wrote:

On Sat, Nov 13, 2004 at 10:10:39AM -0500, Jeff Abrahamson wrote:


On Sat, Nov 13, 2004 at 09:16:57AM -0500, Paul wrote:


 [6 lines, 36 words, 445 characters]  Top characters:_ nlstaop

Could someone recommend a customer support e-mail ticketing and tracking system that can handle 300 messages per day assigned to 10 people?


bugzilla?



RT (http://www.bestpractical.com/rt/)?



RT: Request Tracker sounds great. Do you use it? ___________________________________________________________________________ Philadelphia Linux Users Group -- http://www.phillylinux.org Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug