K.S. Bhaskar on 20 Nov 2007 15:30:43 -0000


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[PLUG] Unpleasant experience attempting to purchase a Linux laptop from Dell

  • From: "K.S. Bhaskar" <bhaskar@bhaskars.com>
  • To: "Philadelphia Linux User's Group Discussion List" <plug@lists.phillylinux.org>
  • Subject: [PLUG] Unpleasant experience attempting to purchase a Linux laptop from Dell
  • Date: Tue, 20 Nov 2007 10:30:36 -0500
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For my work, I need and use a laptop that boots and runs Linux.  Since
Dell is on my employer's purchasing department's standard laptop
vendor list, I had them contact their Dell representative, who at
first said that they didn't offer a Linux laptop.  Then, on a 3-way
conference call with me and our purchasing agent, the Dell
representative said that the Inspiron 1420N, which is advertised on
the Dell web site as being available with Ubuntu Linux was not built
to corporate standards.  Then he said that it ran Ubuntu, not Linux.
When I pointed out that Ubuntu was Linux, he said that it ran open
source software for which a lot of problems were being reported.

At that point, I said I didn't want to do business with Dell, and
ended the conversation.  I have had good luck acquiring laptops from
system76.com both for work and for home, so that's where I will
purchase this laptop.

This has left a very unpleasant taste in my mouth.  That's the last
time I will even consider doing business with Dell.

-- Bhaskar
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