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I saw another posting that said Fios people come with their own machine, so I guess that solves the "running software problem". I guess I'm saying if a provider only supports OSX and Windows, you might get lucky and get support, but you might not get support.
Sorry if my post is out of Context (I am not talking about FIOS. Like I said earlier, I never asked Verizon if they offer Linux support for DSL, but my experience with the technician seemed to indicate it was not supported since they use your machine. In the case of Fios, it seems different. I had a tremendous problem trying to coordinate time with the technicians to begin with. To ask for Linux knowledge may have made things even more difficult.
Guess it has to do with knowledge, patience, risk, persistance, and weiging the risk factors and time considerations (if any) to insisting on Linux.
----- Original Message ----
> From: edmond rodriguez <erodrig_97@yahoo.com>
> To: Philadelphia Linux User's Group Discussion List <plug@lists.phillylinux.org>
> Sent: Tuesday, February 3, 2009 1:19:34 PM
> Subject: Re: [PLUG] FiOS & Linu
>
> Nice to hear people are supporting Linux.
>
> I now know quite a bit about modems/routers/PPoe etc.., and probably could get
> things to work at present (as I recently did).
>
> My recent DSL experience had wiring problems, and so the tech had to come and he
> wanted to run all this stuff, even if the DSL was working. Windows! The cool
> thing was that he was very interested in talking with me about Linux, though
> some of the software had problems running and I rebooted Windows (a familiar
> territory for him).
>
> In my case 6 years ago. I was literally shut down! If I did not have you all
> or the likes to talk with, it was over. Perhaps that is what I should have done
> first (talk to Linux people). But in my earlier case, "No Windows, no help". I
> could have tried calling over and over till I got a technician wanting to help.
> I did not try that. I did not know that "maybe" I could have plugged in the
> modem, and just typed "dhcpcd eth0" (or whatever) and things would start. I
> did some research but apparently not enough. I got no support.
>
> I am out of date in knowing about Linux support perhaps, being able to say
> Windows (since I have it). So I don't even know if there is support for it by
> different vendors.
>
>
>
>
> ----- Original Message ----
> > From: David Kuntz
> > To: Philadelphia Linux User's Group Discussion List
>
> > Sent: Sunday, February 1, 2009 6:01:51 PM
> > Subject: Re: [PLUG] FiOS & Linu
> >
> > I use Cavalier for DSL and phone, and they are fine with my using
> > GNU/Linux, and have been for years. They included an "install CD"
> > with their package, but there docs had all the information I needed to
> > get it running without the install CD. I only had to call them once
> > for tech support, and the guy on the phone asked what version of
> > Windows I was running. I said I didn't run Windows, he asked which
> > version of Mac, and I said "Linux". He asked which distro, and would
> > I need assistance finding the IP and routing info :-)
> > Turns out they had a problem with a router, and gave me another IP
> > address (I have a static from them) so all was good.
> > IIRC from reading about the Slashdotted "I can't go to college online
> > because my laptop from Dell runs Ubuntu" brouhaha the Verizon rep in
> > TX said they support Linux just not with their install CD, which is
> > Windows only.
> > So I wouldn't shy away from telling them you run Linux or pretend that
> > you have a Windows box at your disposal. After all, if we don't make
> > ourselves heard and insist that something as "fundamental" as Internet
> > access from a major provider support our favorite OS then they can
> > always claim "lack of demand" for not supporting us with future
> > offerings. We are the paying customer, and can vote with our feet, as
> > they say. Verizon and every other service purveyor out there have a
> > dollars and sense interest in supporting paying customers, especially
> > customers that, IMHO, tend to be be low maintenance and technically
> > savvy, like say, PLUG members. :)
> > Just my .02
> > David
> >
> > On Sun, Feb 1, 2009 at 2:26 PM, edmond rodriguez wrote:
> > > I only use DSL right now, but I have always been shy of saying the word
> Linux
> > to tech support. Once I got DSL 6 years ago when I had Linux only. They
> sent
> > me a self install package, but I could not run the CD with Linux (of course).
>
> > They would not help me get on line, and I had no XP. I returned the
> equipment
> > and stayed with my dialup (which I originally did via a cellphone modem at
> 14.4
> > (night minutes).
> > >
> > > Some 10 years ago, I tried to get a dialup with Linux, and actually found a
> > provider that embraced the idea (obscure provider) and it all worked great.
> > Never again did I find someone that would be "into" Linux like they were, and
> > they later shutdown, saying it was due to the big competitors.
> > Mindspring/Earthlink used to provide Linux support links (that they did not
> > offer support for).
> > >
> > > I think the dialup community started embracing Linux in some limited way.
> I
> > have not used the word "Linux" when talking with tech support for a long time,
>
> > but I would be interested to see what people's experiences have been.
> > >
> > > It is all almost like you have to have Windows or OS X, and I must admit,
> > since I got a machine that runs XP, computer life has been much easier.
> > >
> > > Edmond
> > >
> > >
> > >
> > > ----- Original Message ----
> > >> From: Casey Bralla
> > >> To: Arthur S. Alexion ; Philadelphia Linux User's
> > Group Discussion List
> > >> Sent: Sunday, February 1, 2009 1:29:11 PM
> > >> Subject: Re: [PLUG] FiOS & Linux
> > >>
> > >> Sorry I can't answer your questions, but I wanted to suggest to you that
> you
> > >> should lie to tech support and tell them you run Windows. It saves a lot
> of
> > >> time and aggravation.
> > >>
> > >>
> > >> I also sometimes get an old windows junker running for these types of
> > >> situations. It confuses the technicians (who often are not too savy) a lot
> > >> less.
> > >>
> > >>
> > >> On Sunday 01 February 2009 1:06:51 pm Art Alexion wrote:
> > >> > I ordered Phone & Internet yesterday. The price was right. Currently
> > >> > phone and DSL cost $68-72/month. We pay Sprint Long Distance $3-10
> > >> > additional for long distance and local toll.
> > >> >
> > >> > FiOS base price is $57/month and will replace Sprint as well. Who knows
> > >> > what taxes will add to the $57.
> > >> >
> > >> > I got the confirmation email with prep requirements. Among the
> > >> > requirements is a windows virus scan. We don't own a windows computer.
> > >> > Besides Linux, we have one Mac laptop.
> > >> >
> > >> > How difficult is it going to be dealing with the technician to set this
> up
> > >> > if we only use Linux?
> > >> >
> > >> > Also, I understand that we will be getting a new modem/router/switch
> thing.
> > >> > Our current combo appliance provides our LAN switching as well as being
> our
> > >> > internet gateway. Verizon did not support the LAN setup with DSL. Is
> this
> > >> > going to be a problem with the new equipment?
> > >>
> > >>
> > >>
> > >> --
> > >>
> > >>
> > >> Casey Bralla
> > >> Chief Nerd in Residence
> > >> The NerdWorld Organisation
> > >> ___________________________________________________________________________
> > >> Philadelphia Linux Users Group -- http://www.phillylinux.org
> > >> Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
> > >> General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
> > >
> > > ___________________________________________________________________________
> > > Philadelphia Linux Users Group -- http://www.phillylinux.org
> > > Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
> > > General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
> > >
> > ___________________________________________________________________________
> > Philadelphia Linux Users Group -- http://www.phillylinux.org
> > Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
> > General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
___________________________________________________________________________
Philadelphia Linux Users Group -- http://www.phillylinux.org
Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
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