Art Alexion on 26 Aug 2009 16:14:51 -0700 |
On Wednesday 26 August 2009 18:54:46 jeff wrote: > Randall A Sindlinger wrote: > > about the capabilities of users. I work in a school of engineering; one > > would expect the users here to be more savvy. Time has proven that > > acceptance into a college program has no correlation with user > > capability. :-( > > I may have something for you: the more degrees, the more helpless the > user. (my experience) I think helplessness is often feigned. I had a user who couldn't figure out that his monitor wasn't working because it wasn't plugged in (electrically). Within 15 minutes after I "helped" him plug it in he was circumventing our firewall and streaming video. We have IT employees who couldn't figure out how to do that in a day, let alone 15 minutes. Attachment:
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