[PLUG] VMware Horizon Client Ubuntu16.04 works but not on 18.04 Why? WHY?

[Douglas Lentz via plug <plug@lists.phillylinux.org>]

Hi, all. I don't usually post to this group, so please excuse any  
etiquette lapses. My status is currently baffled. Perhaps someone with  
VMware client side experience can help?

My wife is employed by Jefferson. Due to the pandemic, she is working  
at home, using VMware. She is using my first Ubuntu box (call it  
"Liz"), but I would like to move her to my second box "Bernie" which  
is in a nice office. The VMware Horizon client is working on Liz, but  
not on Bernie.

Both boxes are identical Intel NUCs.
Liz is running Ubuntu 16.04
Bernie running Ubuntu 18.04
We are behind a Comcast router. Since Liz is working, it seems  
unlikely that port blocking is a issue.
There is no firewall on Bernie.
I cannot connect on Bernie when I am the sole user in the household.  
Jefferson may be blocking simultaneous logins, but I can't tell.

On Bernie, the application gives no error message. It connects to  
other applications (Office 365, Human Resources) but "Remote Access  
Pool" (the one that gives access to EPIC EMR) fails without a message.

I have compared the vmware-horizon-client logs from both machines  
(more later). Googling the log contents (and trying to read VMware's  
documentation) has not helped, so that's why I'm posting here.

Connecting to the remote host begins with executing  
vmware-horizon-client. It then passes control to the default web  
browser .While I am waiting for authentication the process table on  
Bernie reveals that vmware-usbarbitrator and ftsprhvd are running. On  
Liz (the successful box) vmware-horizon-client and vmware-remotemks  
are running, in addition.

Comparing the log files from both machines: Liz is running Compiz and  
Bernie the GNOME shell, so there is some difference there, of course.  
And the request IDs, etc are different. Apart from that, the files  
appear identical until this point of deviation:

Liz (successful):
2020-05-19 06:31:29.896-04:00: vmware-view 3894| TaskCombiner:  
CdkSetLocaleTask(DONE) removed, group task num:1, total task num:4.
2020-05-19 06:31:29.896-04:00: vmware-view 3894| TaskCombiner:  
SetResult for CdkSetLocaleTask(DONE).
2020-05-19 06:31:29.897-04:00: vmware-view 3894| Found CRL from  
http://crl.entrust.net/level1k.crl in cache.
2020-05-19 06:31:30.089-04:00: vmware-view 3894| Alt name 0 matches  
wildcard *.jefferson.edu
2020-05-19 06:31:30.089-04:00: vmware-view 3894| Found a valid EKU:  
TLS Web Server Authentication

Bernie (unsuccessful) 2020-05-19 11:27:45.941-04:00: vmware-view  
16901| TaskCombiner: SetResult for CdkSetLocaleTask(DONE).
2020-05-19 11:27:45.957-04:00: vmware-view 16901|  
CdkUtil_SetLocalAddress: fd -1 < 0, not retrieving local address.
2020-05-19 11:27:45.957-04:00: vmware-view 16901| Disconnecting from  
broker https://connectvm.jefferson.edu:443/broker/xml
2020-05-19 11:27:45.957-04:00: vmware-view 16901|  
CdkUtil_SetLocalAddress: fd -1 < 0, not retrieving local address.
2020-05-19 11:27:46.023-04:00: vmware-view 16901| Not valid URL 'Add Server'

On the original VMware installation I performed on Liz, I recall there  
was a problem with executable locations; the vmware-horizon-client  
would pass control to a web browser but the web browser, when done  
authenticating, couldn't find vmware-horizon-client. I may have fixed  
that with a symlink, but to be honest, it was two months ago and I  
don't remember clearly what I did, and I didn't anticipate doing it  
again. Anyway, I see nothing from the log files to suggest that  
executable location is the problem.

Is "local address" my public IP address?

If anyone has insight into this, please share. Thanks to everyone!


Does anyone have











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