Re: [PLUG] drive testing

[Art Alexion <art.alexion@verizon.net>]

On Wednesday 14 November 2007 13:04:13 Mike Leone wrote:
> > I really think they just don't get it. If they got it,
> > then they would realize, "This is what I would normally do, but that's
> > not going to fit this situation, but this part of my script is still
> > applicable, so I will skip to there." But that's not what happens.
> > Generally.
>
> The 2nd level techs might do that, but not the first line guys. Many times,
> they're the IT equivalents of grunts. Just do what you're told, and only
> what you're told.

There is also the problem that they don't want to adopt your evil child of a 
problem.  Deviating from the script could lead to much more time spent on an 
individual problem than their daily quota of calls allows.

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