Re: [Plug] the voicenet/dsl saga

[Chuck Peters <cp@news.ccil.org>]

Does DCAnet or any other providers plan on offering out here in the
suburbs?  

I am working on Malvern now and will be moving from Berwyn in the near
future.  The criteria for our new place is: 1 close to work. 2 some good
speedy internet access like DSL or cable.  Anyone have suggestions?

Thanks,
Chuck

On Fri, 10 Sep 1999, Andrew White wrote:

> Hi Jason,
> 
> I have no experience with Voicenet in particular, but we (DCANet) sell DSL
> access as well.  We use Covad, Northpoint, Bell Atlantic, and Conectiv to
> deliver the lines.  All of the line providers, Bell included, are very
> slow to install.  The fastest that we've seen a circuit go from order to
> install was 45 days, and the worst are over two months old!
> 
> I expect that the process will become more streamlined as Bell gets more
> experienced with delivering and conditioning DSL-grade copper pairs, and
> as Covad and others get over some their growth pains.
> 
> The good news is that DSL is great once you have it!  I can never go back
> to dialup nor ISDN.
> 
> -Andrew
> 
> 
> 
> On Fri, 10 Sep 1999, Jason S. wrote:
> 
> > The voicenet DSL saga continues. I'm sitting here looking at my 
> > worthless contract, wondering what on earth possessed me to pay
> > $700 in advance 3 months ago. The date on the contract is
> > 6-24-99. 
> > 
> > Covad is running the lines. At the begining of the month, I checked
> > their website for availabilty and according to them, it wouldnt be
> > until the 9th (at least). Now, why is it that I could find that info
> > in 2 minutes, yet voicenet felt the need to lie to me, then trap
> > me by claiming "cancelation fee" when I asked for my money back
> > earlier in the month? So I sit and wait.
> > 
> > When a friend in my area tried to get DSL from concentric they were 
> > initially told it was available. Later, they were told it wasnt, the
> > contract was canceled, and no money changed hands. They were pretty
> > much told "Sorry, we cant do this now, contact us in a couple months"
> > This was back in june.
> > 
> > When I called, they said yes, 30-40 day install time "blah blah"....
> > its been almost 90. Now I can spend a bunch of $$ on a lawyer to 
> > get back money I should never have spent in the first place.
> > 
> > I just attempted to call to find out the status of my order around
> > 4:30. I doubt I'll hear back. "The Person" I need to talk to was "on the
> > phone". Evidently there's one all knowing person that can answer the 
> > question of "When can I expect service?". I guess monday morning I'll 
> > try to call one last time. At this point I dont even want the service. 
> > They've already broken the contract by not installing the service in 
> > a timely manner.
> > 
> > If you're considering Voicenet, dont bother. This reminds me more of a
> > bad racket than a serious business. I've absolutely no desire to support
> > a business that flat out lies to its customers. When I called at the
> > begining of the month to cancel, I was warned that "if you cancel now,
> > there will be a cancelation fee. You're very close to having it 
> > installed, you should just wait it out". When I aske how much the 
> > fee was, it was "several hundred dollars". So I guess its a good 
> > thing I'm patient. Otherwise I'd have to pay a bunch of money for a 
> > service I never recieved.
> > 
> > Maybe other people have other experiences. But I just felt like sharing
> > mine.
> > 
> > J.
> > 
> > When I grow up, I wanna be more like me.
> > I had a clue. I didn't like it. I took it back and exchanged it for an
> > attitude.  
> > 
> > 
> > 
> > _______________________________________________
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> > http://lists.nothinbut.net/mail/listinfo/plug
> > 
> 
> 
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