|
[Date Prev] [Date Next] [Thread Prev] [Thread Next] [Date Index] [Thread Index]
Charles Stack wrote:
>
> In my area (Doylestown), DirectTV uses Verizon DSL. For the most part, it
> is reliable and fast. However, they do seem to have outtages at the most
> inopertune moments and then be out for a full day. When you call their
> number, they say they are aware of the problem but have no ETR. I have had
> to unplug and replug the router on two occassions after it seemed to have
> become unresponsive. Of course, the verizon guys were working in our
> developments junction box on those days...maybe they tapped my line by
> accident. Dunno.
I had similar trouble for the first couple weeks. The router stopped
handling traffic about once a week. Power cycling brought it back. I
called tech support (do it during the day, evenings are impossible) and
spoke to a first level tech, he asked me about 5 questions, said he
would level a level 2 tech support ticket and have them looked at it.
I'm assuming they fixed it, because it's been a little over 3 weeks and
the router hasn't hiccupped since.
I'd suggest calling and telling them the symptoms. Mentioning Linux
didn't seem to hurt as the tech I talked to took it positively.
Oh, and their DNS was messed up a twice for a couple hours each time.
That's been it for trouble over two months...
--
Kevin Brosius
______________________________________________________________________
Philadelphia Linux Users Group - http://www.phillylinux.org
Announcements-http://lists.phillylinux.org/mail/listinfo/plug-announce
General Discussion - http://lists.phillylinux.org/mail/listinfo/plug
|
|