Re: [PLUG] Unpleasant experience attempting to purchase a Linux laptop from Dell

["K.S. Bhaskar" <bhaskar@bhaskars.com>]

Tim --

The opportunity to work with Dell was through our corporate purchasing
department.  If I connect with the Dell Linuix SME (I tend to go to
PLUG West, not PLUG), I'd be glad to tell him of my experience.  For
now, I need to move fast, so I think I will stay with System 76.
Thank you very much for being helpful.

Regards
-- Bhaskar

On Nov 20, 2007 11:56 AM, John Dodd <jtimdodd@yahoo.com> wrote:
> Bhaskar,
>
> I am not sure where the disconnect with Dell is on this.  I have been working with their Linux SME to come in speak to the Philly LUG on Feb 06 '08 to talk about Dell and their support for Linux.  I think this issue would be worth mentioned to him.
>
> In addition I'd be happy to help with connecting you to someone at Dell that can solve your problem.
>
> Tim Dodd
> HostMySite
>
>
> ----- Original Message ----
> From: K.S. Bhaskar <bhaskar@bhaskars.com>
> To: Philadelphia Linux User's Group Discussion List <plug@lists.phillylinux.org>
> Sent: Tuesday, November 20, 2007 10:30:36 AM
> Subject: [PLUG] Unpleasant experience attempting to purchase a Linux laptop from Dell
>
>
> For my work, I need and use a laptop that boots and runs Linux.  Since
> Dell is on my employer's purchasing department's standard laptop
> vendor list, I had them contact their Dell representative, who at
> first said that they didn't offer a Linux laptop.  Then, on a 3-way
> conference call with me and our purchasing agent, the Dell
> representative said that the Inspiron 1420N, which is advertised on
> the Dell web site as being available with Ubuntu Linux was not built
> to corporate standards.  Then he said that it ran Ubuntu, not Linux.
> When I pointed out that Ubuntu was Linux, he said that it ran open
> source software for which a lot of problems were being reported.
>
> At that point, I said I didn't want to do business with Dell, and
> ended the conversation.  I have had good luck acquiring laptops from
> system76.com both for work and for home, so that's where I will
> purchase this laptop.
>
> This has left a very unpleasant taste in my mouth.  That's the last
> time I will even consider doing business with Dell.
>
> -- Bhaskar
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