Re: [PLUG] trouble logs 101

[Andrew Libby <alibby@tangeis.com>]

I'd start with /var/log/messages and /var/log/syslog.

If you're running sar, or any other kind of data colleciton
tools, I'd examine those to determine what the machine
looked like as it lead up to the freeze.

Generally /var/log/messages will help though.

Good luck!


Andy


Ron Kaye wrote:
>
> finally getting my linux shot.
> have an HR app gen21- 2servers running RHEL 3, one with an oracle 
> database.
>
> got a trouble call that the app was no longer working.
> machine was "locked"- mouse and keyboard frozen.
> i could not ping the database box (unreachable), though the nic 
> connection was green.
>
> i am looking for suggestions to  troubleshoot this problem.
>
> what logs? located where?  might be of use?
> i am thinking general hardware, and perhaps oracle specific.
>
> thanks in advance
>
> ron kaye
>
> ps I have a week to submit a Root Cause Analysis
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