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Re: [PLUG] Hard Drive warranty RMA
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Some big companies like Dell have been offering a service to their
enterprise customers that allows them to keep the broken drive (for a
price) to comply with their data security policies. Since you're not an
enterprise customer, that option probably isn't available, but you
should talk to the service rep and see if it's possible.
If it's not, you should talk to the service rep and discuss whether you
doing further damage to the drive after it is broken, to protect your
privacy, would void the warranty. Make sure you get that reassurance
recorded or in writing.
Degaussing is honestly unlikely to work in most cases. The magnetic
coercivity is extremely high on modern high-density drives. You would
need a magnet so powerful that it would likely damage the internal
components of the drive rather than erase it.
Beyond that, you'll probably just have to trust that WD isn't in the
habit of performing data recovery on returned drives just to snoop on
it's customers. If that doesn't sound good enough for you, eat the cost
of the dead disk.
--Gordon
TuskenTower wrote:
> All,
> How do keep data secure when a hard drive fails and you need to
> warranty RMA the device? My father's Western Digital usb backup drive
> went south after only a few months of operation. I think that the HD
> is toast since it started clicking in front of me and I haven't been
> able to mount it on multiple machines. Thoughts?
>
> thanks,
> Amul
> ___________________________________________________________________________
> Philadelphia Linux Users Group -- http://www.phillylinux.org
> Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
> General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
>
___________________________________________________________________________
Philadelphia Linux Users Group -- http://www.phillylinux.org
Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
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