On Saturday, August 8, 2020, 11:09:33 AM PDT, Michael Paoli <michael.paoli@cal.berkeley.edu> wrote:
> From: "Rick Moen" <
rick@linuxmafia.com>
> Subject: Re: Help Creating A Bootable USB Disk
> Date: Mon, 3 Aug 2020 20:36:36 -0700
> Quoting 'Christian Peeples' via BerkeleyLUG (
berkeleylug@googlegroups.com):
>> The only problem I have had is getting my scanner to work. I called
>> HP and they say they no longer support Linux. I am working on it.
>
> You're probably overreading the phrase 'we no longer support'. That
> merely means they refuse to assist you. It tells you nothing whatsoever
> about whether there is easy support in open source (or proprietary
> alternative software, notably VueScan) for your scanner.
>
> If you would please look carefully at your scanner and tell this mailing
> list its model number, it'll then be possible to assist you.
>
> So, do that, please.
>
> It's highly likely that there is good open source driver support for
> your scanner, though at any given time some models are problem children,
> typically models that are either extremely new, or are all-in-one
> devices, or both.
Yep, very likely it's well supported ... even if not - or not so much,
by HP, very likely well supported by relevant Linux distro(s) and
software thereupon.
And I'm sure, HP also doesn't want to spend time/money on support calls
dealing with Linux - especially without a paid support contract on it,
so I'm quite sure in general they're more inclined to shove/push off
such calls as quickly as feasible. After all, the folks answering
their phones for support and the related infrastructure ... not just
some volunteers and volunteered resources ... so of course they want
to generally be making money off of it ... or at least minimizing
costs thereof. And, speaking of HP, might also have much better results
with their on-line resources ... including also their "community" forum
or whatever they're calling it (that cost 'em a lot less to operate).
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