Michael Whitman on Tue, 7 Sep 1999 21:03:46 -0400 (EDT)


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Re: [Plug] @Home


For me it is much better than a dial up.  I get downloads in the 20s (k per
sec).  If you call tech support plan to be on the line for 40 minutes, but
level 2 support is very resposive.  In my opinion it is a no brainer at $40
a month.

I don't notice any slowdowns... when it was first installed I had very high
latency --- 700 to 1000 ms to everything during primetime.  I called tech
service and they fixed it within 24 hours.  Now i hardley ever see a latency
over 130 and often I see pings from 40 -80 millliseconds.

-----Original Message-----
From: Michael Romano <mromano@verticalnet.com>
To: geeks@vertical.net <geeks@vertical.net>; Personal - Perl-Geeks
<perl-geeks@neverlight.com>; plug@lists.nothinbut.net
<plug@lists.nothinbut.net>
Date: Tuesday, September 07, 1999 6:14 PM
Subject: [Plug] @Home


>First off: sorry for the cross-posting -- I know that a good number of
>people are on all three of the above lists. But, what the heck, you all do
>it to me too. ;P There are a bunch of people that are only on one of the
>lists, and I'm trolling for any informed opinion I can get.
>
>I'm thinking about subscribing to @Home's residential "cable modem"
service.
>Anyone want to share their experiences, opinions, recommendations? I've got
>a couple of PC's and a Mac, running Windows, MacOS, BeOS, and Linux. I read
>the short thread on 8/12 on the PLUG list and the thread on "geeks" that
>Steve started, but I'm sending it around once more for any new or modified
>experiences - I know that those of you who wrote last time have had almost
>another month of use, so maybe things have changed...
>
>How fast is it in the "real world" -- after some other people in the
>neighborhood have it -- the company claims only "100 times faster than
>28.8," no actual numbers. How long does it take to pull down a sizable
>download (i.e, new Netscape)?
>
>How is customer service in general?
>
>How stable is the network -- outages, temporary slowdowns, etc.?
>
>Can I safely dump all this customized browser crud they talk about?
>(I'm pretty sure the answer to this one is "yes," since you can get a Linux
>box going)
>
>thanks in advance,
>
>
>mike
>
>
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