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Interesting, my little brother also went to BA to get DSL service. A week or so
after the date it was supposed to be turned on, he still did not have it. He
finally got to a tech rep at BA and actually had to walk him through fixing the
routing problem that they had
Andrew White wrote:
> Hi everyone,
>
> I work at DCANet, and I thought the group might be interested in an ISP's
> perception of the Bell Atlantic DSL saga.
>
> The way Bell delivers service to its customers -- and I use the term
> "service" very loosely here -- is via layer 2 bridging. Cable modems are
> also generally bridged devices, which is why many cable modem users see
> their neighbors' computers in the Windows "network neighborhood". From
> what we've gleaned, Bell Atlantic has had lots of problems with
> connectivity between end users and their ISPs -- whether it be
> BellAtlantic.net, DCANet, or another participating ISP. The typical
> situation is that the customer's DSL modem synchs OK with Bell's DSL
> access multiplexor (DSLAM) in the Bell central office, but that the
> customer can't route packets to and from the ISP's network. Bell
> has apparently formed some sort of "task force" to fix these routing
> issues, but we've seen no results as of yet.
>
> It's been our experience that up to 25-30% of our Bell DSL customers
> are offline because of this problem at any given moment in time. While
> this number is bad, and certainly unacceptable, the situation is
> exacerbated by poor communication, missed deadlines, and billing
> nightmares that both we and our customers experience when interacting with
> Bell. And did I mention the hour to two hour hold times to talk to
> anyone?
>
> The problems with Bell Atlantic Infospeed have become so severe that we
> have stopped accepting orders from customers for Bell DSL. Instead, we
> offer loops from Covad, Conectiv, and Northpoint -- all of which have been
> much more reliable and user-friendly. Covad in particular has its act
> together.
>
> -Andrew
>
> --
> andrew@white.com
>
> On Tue, 28 Mar 2000, John Graham wrote:
>
> > I went from BA to DCANet on the 6th hoping to take advantage of a static IP
> > address. I was never able to connect to DCANet because of some bridging
> > problems at BA. So I decided to cancel with DCANet go back to BA. BA told
> > me service would be restored on the 16th. The 16th came and I still didn't
> > have service. I had been off and on the phone with tech support for a week
> > trying to get the issue resolved and it sucks when you have to wait until
> > you get home at night, by then half the staff is gone home and you're on
> > hold for hours talking to level 1 support. The saga continued for another
> > week, last night I was told that DCANet had called on the 20th and cancelled
> > my service, after I had placed my order to get reconnected. I guess they
> > (DCANet)got caught up on their paper work. Now I'm without service again. I
> > had to place a new order with BA and was told that service won't be restored
> > until April 18th. They credited my account for the down time, which has
> > been the only positive thing I got from this whole experience. When my BA
> > DSL was up and running in February I had no problems at all, I was able to
> > use PPPOE with Linux and all was well, my desire of having a static address
> > was my downfall.
> >
> > -----Original Message-----
> > From: Jack Wilkinson [mailto:jackw@jounce.net]
> > Sent: Tuesday, March 28, 2000 12:22 PM
> > To: plug@lists.nothinbut.net
> > Subject: [PLUG] BA DSL
> >
> >
> > okay, finally, after dates being pushed back and back, Bell Atlantic says I
> > can get DSL from them (all the way to 7.1mbps even). DCANet gives 6 static
> > IP's to standard DSL customers, so I went to them. They aren't taking BA
> > orders because of problems with BA, but they said they'd be glad to give me
> > Covad or soemthing, who doesn't appear to support my CO yet.
> >
> > has anyone had any BA DSL experiences? is it really that bad that it's not
> > worth dealing with at all? Is it worth going through BA themselves and
> > settling for dynamic addresses?
> >
> > -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
> > M. Jackson Wilkinson <jackw@jounce.net>
> > President - JounceNET Internet Services
> > Voicemail/Fax: (877) 8329021 -- Cell: (215) 9191513
> >
> >
> > ______________________________________________________________________
> > Philadelphia Linux Users Group - http://plug.nothinbut.net
> > Announcements - http://lists.nothinbut.net/mail/listinfo/plug-announce
> > General Discussion - http://lists.nothinbut.net/mail/listinfo/plug
> >
> > ______________________________________________________________________
> > Philadelphia Linux Users Group - http://plug.nothinbut.net
> > Announcements - http://lists.nothinbut.net/mail/listinfo/plug-announce
> > General Discussion - http://lists.nothinbut.net/mail/listinfo/plug
> >
>
> ______________________________________________________________________
> Philadelphia Linux Users Group - http://plug.nothinbut.net
> Announcements - http://lists.nothinbut.net/mail/listinfo/plug-announce
> General Discussion - http://lists.nothinbut.net/mail/listinfo/plug
______________________________________________________________________
Philadelphia Linux Users Group - http://plug.nothinbut.net
Announcements - http://lists.nothinbut.net/mail/listinfo/plug-announce
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