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Hi everyone,
I work at DCANet, and I thought the group might be interested in an ISP's
perception of the Bell Atlantic DSL saga.
The way Bell delivers service to its customers -- and I use the term
"service" very loosely here -- is via layer 2 bridging. Cable modems are
also generally bridged devices, which is why many cable modem users see
their neighbors' computers in the Windows "network neighborhood". From
what we've gleaned, Bell Atlantic has had lots of problems with
connectivity between end users and their ISPs -- whether it be
BellAtlantic.net, DCANet, or another participating ISP. The typical
situation is that the customer's DSL modem synchs OK with Bell's DSL
access multiplexor (DSLAM) in the Bell central office, but that the
customer can't route packets to and from the ISP's network. Bell
has apparently formed some sort of "task force" to fix these routing
issues, but we've seen no results as of yet.
It's been our experience that up to 25-30% of our Bell DSL customers
are offline because of this problem at any given moment in time. While
this number is bad, and certainly unacceptable, the situation is
exacerbated by poor communication, missed deadlines, and billing
nightmares that both we and our customers experience when interacting with
Bell. And did I mention the hour to two hour hold times to talk to
anyone?
The problems with Bell Atlantic Infospeed have become so severe that we
have stopped accepting orders from customers for Bell DSL. Instead, we
offer loops from Covad, Conectiv, and Northpoint -- all of which have been
much more reliable and user-friendly. Covad in particular has its act
together.
-Andrew
--
andrew@white.com
On Tue, 28 Mar 2000, John Graham wrote:
> I went from BA to DCANet on the 6th hoping to take advantage of a static IP
> address. I was never able to connect to DCANet because of some bridging
> problems at BA. So I decided to cancel with DCANet go back to BA. BA told
> me service would be restored on the 16th. The 16th came and I still didn't
> have service. I had been off and on the phone with tech support for a week
> trying to get the issue resolved and it sucks when you have to wait until
> you get home at night, by then half the staff is gone home and you're on
> hold for hours talking to level 1 support. The saga continued for another
> week, last night I was told that DCANet had called on the 20th and cancelled
> my service, after I had placed my order to get reconnected. I guess they
> (DCANet)got caught up on their paper work. Now I'm without service again. I
> had to place a new order with BA and was told that service won't be restored
> until April 18th. They credited my account for the down time, which has
> been the only positive thing I got from this whole experience. When my BA
> DSL was up and running in February I had no problems at all, I was able to
> use PPPOE with Linux and all was well, my desire of having a static address
> was my downfall.
>
> -----Original Message-----
> From: Jack Wilkinson [mailto:jackw@jounce.net]
> Sent: Tuesday, March 28, 2000 12:22 PM
> To: plug@lists.nothinbut.net
> Subject: [PLUG] BA DSL
>
>
> okay, finally, after dates being pushed back and back, Bell Atlantic says I
> can get DSL from them (all the way to 7.1mbps even). DCANet gives 6 static
> IP's to standard DSL customers, so I went to them. They aren't taking BA
> orders because of problems with BA, but they said they'd be glad to give me
> Covad or soemthing, who doesn't appear to support my CO yet.
>
> has anyone had any BA DSL experiences? is it really that bad that it's not
> worth dealing with at all? Is it worth going through BA themselves and
> settling for dynamic addresses?
>
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
> M. Jackson Wilkinson <jackw@jounce.net>
> President - JounceNET Internet Services
> Voicemail/Fax: (877) 8329021 -- Cell: (215) 9191513
>
>
> ______________________________________________________________________
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>
> ______________________________________________________________________
> Philadelphia Linux Users Group - http://plug.nothinbut.net
> Announcements - http://lists.nothinbut.net/mail/listinfo/plug-announce
> General Discussion - http://lists.nothinbut.net/mail/listinfo/plug
>
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Announcements - http://lists.nothinbut.net/mail/listinfo/plug-announce
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