[PLUG] RE: verizon DSL

[Rob Carlson <robcarlson@comcast.net>]

My experience with both Comcast and Verizon is to just  say you did 
everything they said.   Another tack is to use terms they don't 
understand (while not saying Linux) like "can't ping or traceroute 
beyond my local IP address", or "I can resolve IP addresses, not 
hostnames",  or something like that.    Another helpful thing to say is 
"I only have one little light thingy lit up, and I usually have 5."  
Usually some combination of this will get them to do the remote reset of 
the router you want.

You can do a lot while NEVER saying "Linux".   My friend said when they 
ask you what Operating System you have, you should say "Gateway."

Rob

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