W. Chris Shank on 28 Oct 2004 21:18:02 -0000


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Re: [PLUG] A lesson for us all?


On Thu, 2004-10-28 at 14:33 -0400, Paul wrote:
W. Chris Shank wrote:

> Our sucesses with OpenOffice is about 30%. We've found that if we 
> throw it users who know MS Office and expect them to be just as 
> proficient - it fails miserably every time. What has been successful 
> is easing them into it with a few hours of training and a support 
> number to call when they need additional help. The problem is that by 
> the time the training costs are factored in, OpenOffice is nearly as 
> expensive as MS Office. So the decision makers have to clearly 
> understand the long-term cost advantage. If they look at the 
> short-term only - then we don't even push OpenOffice. If they want to 
> blow a few grand on MS Office - I let em.


What happens to productivity when a new person joins the Company?  The 
current employees are trained to use OOo, but the new employee is most 
likely to only know MS Office.  How much loss of productivity is there 
each time a new employee must be (re)trained?
Can't say for sure. The places where we it's being used don't have high turnover.


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W. Chris Shank
ACE Technology Group, LLC
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