Re: [PLUG] AOL is putting email from my server in their spam folders

["Brian Stempin" <brian.stempin@gmail.com>]

Marc,
     In order to prevent yourself from ending up on an email provider's black list, you need to stop allowing spam to pass through.  You might want to consider flowing your email through a Barracuda appliance, or perhaps a machine running Apache's Spamassassin.  Once you know that you're not just allowing spam (forwarded or generated otherwise) to leave your email servers, you should probably then start to appeal to these particular providers one-by-one.  ISPs and email providers often times have some sort of page linked off of their abuse policy that will allow you to ask for removal from their private black list.

    Taking this approach will do 2 big things for you:
          1.  It makes your service much better since clients will receive much less spam.
          2.  It will allow your clients to continue to forward their email to an account elsewhere without much of a hassle.

HTH,
     Brian

On 6/20/07, Marc Zucchelli <marcz908@yahoo.com> wrote:

As I said in the subject, any mail that goes from my server to an AOL email address ends up in the spam folder.  I don't have any spam going out, but I think I know what is causing the problem.  I host my own clients, and none of them would know how to set up a spam campaign.  I have the email for a few of my clients just simply forwarding to their AOL address because they don't know how to set up an email client for themselves.  And their email address on my server recieves a LOT of spam, which just gets forwarded to their AOL address.  So I think that AOL must think that my server is a spam server.  When I look in my logs, I see spam messages to these few clients being forwarded about every two minutes.

I think the same thing is happening with gmail as well.  Anything sent from my server to gmail ends up in the spam folder.  I have one client who recieves a TON of spam using the gmail trick....forwarding his mail to gmail to use their filter.

I looked up my server, and it is not listed in any of the spam databases.  At one point I was able to twist some things around, and get qmail to send from one of the server's different IP address's, and that worked...for a short while.

This also hurts my clients sites in other areas.  For example, some of them have ecommerce sites, and when a customer places an order on their site, they may get a an email receipt, or a confirmation message that they need to respond to, which just get's spammed.

Does anybody have any ideas?  How can I provide a quality email service to my clients?

Marc

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___________________________________________________________________________
Philadelphia Linux Users Group         --        http://www.phillylinux.org
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