Re: [PLUG] Unpleasant experience attempting to purchase a Linux laptop from Dell

[John Dodd <jtimdodd@yahoo.com>]

Bhaskar,

I am not sure where the disconnect with Dell is on this.  I have been working with their Linux SME to come in speak to the Philly LUG on Feb 06 '08 to talk about Dell and their support for Linux.  I think this issue would be worth mentioned to him.

In addition I'd be happy to help with connecting you to someone at Dell that can solve your problem.

Tim Dodd
HostMySite

----- Original Message ----
From: K.S. Bhaskar <bhaskar@bhaskars.com>
To: Philadelphia Linux User's Group Discussion List <plug@lists.phillylinux.org>
Sent: Tuesday, November 20, 2007 10:30:36 AM
Subject: [PLUG] Unpleasant experience attempting to purchase a Linux laptop from Dell


For my work, I need and use a laptop that boots and runs Linux.  Since
Dell is on my employer's purchasing department's standard laptop
vendor list, I had them contact their Dell representative, who at
first said that they didn't offer a Linux laptop.  Then, on a 3-way
conference call with me and our purchasing agent, the Dell
representative said that the Inspiron 1420N, which is advertised on
the Dell web site as being available with Ubuntu Linux was not built
to corporate standards.  Then he said that it ran Ubuntu, not Linux.
When I pointed out that Ubuntu was Linux, he said that it ran open
source software for which a lot of problems were being reported.

At that point, I said I didn't want to do business with Dell, and
ended the conversation.  I have had good luck acquiring laptops from
system76.com both for work and for home, so that's where I will
purchase this laptop.

This has left a very unpleasant taste in my mouth.  That's the last
time I will even consider doing business with Dell.

-- Bhaskar
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