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Re: [PLUG] Verizon's customer service?
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Floyd,
Here is our response:
> Questions for those in and around Lansdowne, PA regarding Verizon:
> (1) How do they rate in terms of data network uptime?
> (2) Could they use a minor Linux operative in getting people hooked up?
I doubt it - for their DSL broadband, they only support Windows.
For business networks, things don't really work the same.
> (3) Are the CSRs largely taking the heat for decisions made outside
> their pay grade, for which they've neither the authority nor means to fix?
Not sure, never worked inside VZ.
> (4) Would seeking a position with them be a deal with the devil?
> (Redundant, no?)
Well, yea duh :-)
If you have any more specific questions, I'd be happy to put you in touch with one of our networking operations people
Tim
----- Original Message ----
From: Floyd Johnson <fljohnson3@isp.com>
To: plug@lists.phillylinux.org
Sent: Friday, November 23, 2007 8:48:36 AM
Subject: [PLUG] Verizon's customer service?
Questions for those in and around Lansdowne, PA regarding Verizon:
(1) How do they rate in terms of data network uptime?
(2) Could they use a minor Linux operative in getting people hooked up?
(3) Are the CSRs largely taking the heat for decisions made outside
their pay grade, for which they've neither the authority nor means to
fix?
(4) Would seeking a position with them be a deal with the devil?
(Redundant, no?)
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Philadelphia Linux Users Group -- http://www.phillylinux.org
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