John Dodd on 23 Nov 2007 14:17:37 -0000


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Re: [PLUG] Verizon's customer service?


Floyd are you looking at the for hosting or as a provider of bandwidth?  We use them as one of our bandwidth carriers and have taken some of their hosted customers.

I'd be happy to give you our take on them.

Tim

----- Original Message ----
From: Floyd Johnson <fljohnson3@isp.com>
To: plug@lists.phillylinux.org
Sent: Friday, November 23, 2007 8:48:36 AM
Subject: [PLUG] Verizon's customer service?


Questions for those in and around Lansdowne, PA regarding Verizon:
(1) How do they rate in terms of data network uptime?
(2) Could they use a minor Linux operative in getting people hooked up?
(3) Are the CSRs largely taking the heat for decisions made outside 
their pay grade, for which they've neither the authority nor means to
 fix?
(4) Would seeking a position with them be a deal with the devil? 
(Redundant, no?)

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