Joe Terranova on 5 Jan 2009 15:00:15 -0800


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Re: [PLUG] Free FiOS speed upgrade


Not sure if I understand. So if we currently have less than 10/2, we
can upgrade to 10/2 for free?

On Mon, Jan 5, 2009 at 5:45 PM, JP Vossen <jp@jpsdomain.org> wrote:
> FYI for anyone who has been on FiOS for a while (before June 23rd,
> 2008), has 2 or more services and has less than the following speeds,
> give them a call...
>
> According to the person I talked to when I called, if you have any
> "bundle" (2 or more of: phone, Internet, TV), it is a free upgrade, but
> since I have data only ($49.99/mo for 15/2) it would cost more.
>
> http://en.wikipedia.org/wiki/Verizon_FiOS
> [...]
> Current bandwidth tiers (download/upload in Mbit/s)
>     * 10/2
>     * 20/5     ($69.99 for "data only" like I have)
>     * 20/20
>     * 50/20
>
>     * As of June 23rd, 2008, Verizon rolled out the current bandwidth
> tiers above to their entire FiOS network. These tiers have replaced all
> previous bandwidth tiers. Existing customers who wish to get the new
> bandwidth tiers must call Verizon and ask to be upgraded. Customer
> service representatives are instructed to follow a "Honor, not Offer"
> policy in regard to the new bandwidth tiers.[citation needed] This means
> that agents may not initiate a discussion about the free speed upgrade.
> Customers will only receive the bandwidth boost if they specifically
> inquire about it. Those who still have the previous bandwidth tiers,
> without taking any action, will remain unchanged until their contract is
> over. New customers will automatically have access to the current
> bandwidth tiers when they sign up.
> [...]
>
> FWIW, I called 888-553-1555 (05:15 PM 2009-01-05)
>        Enter phone number
>        3, 5, 2 (guessed, took 5 mins just to get into the hold queue)
>        On hold for ~13 minutes
>
> Later,
> JP
> ----------------------------|:::======|-------------------------------
> JP Vossen, CISSP            |:::======|      http://bashcookbook.com/
> My Account, My Opinions     |=========|      http://www.jpsdomain.org/
> ----------------------------|=========|-------------------------------
> "Microsoft Tax" = the additional hardware & yearly fees for the add-on
> software required to protect Windows from its own poorly designed and
> implemented self, while the overhead incidentally flattens Moore's Law.
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