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I had planned to ask a related question yesterday.
Assuming Verizon gets serious about deploying FiOS in Philadelphia
proper, how does their FiOS tech support stack up? Namely, are those
people more knowledgeable about OS-neutral networking topics than their
DSL frontline personnel? I have impressed (and possibly galled) the DSL
support staff by knowing more than what they were trained to expect of
their "typical" user.
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