Re: [PLUG] Looking for a new hosting company

[Michael Lazin <microlaser@gmail.com>]

Umm, I sent that email to the customer who made that blog.  In defense of 1and1 our dedicated server support is in the U.S., and, IMHO opinion I provide very good support for customer's with hacked webspaces or to customers that are moved to auxilliary servers because of the load their site causes.  If the customer had bothered to ask me I would have gladly looked at his logs and told him what the source of the load is.  We send out that generic email and await a response from the customer.  Shared hosting is shared hosting, no one person may treat the server as if it is their own.

On Wed, Feb 3, 2010 at 2:36 PM, Douglas Muth <doug.muth@gmail.com> wrote:

On Wed, Feb 3, 2010 at 2:31 PM, Carl Johnson <cjohnson19791979@gmail.com> wrote:
> I've heard that 1and1's support is horrendous.
>

This is a bit dated, but here's a horror story about how 1 and 1
decided that a customer was using "too much server resources" and took
his website hostage:

http://elliottback.com/wp/1and1-sucks/

Ouch.

That's another reason why I recommend doing backups yourself.  It
avoids situations like this--where the webhost has all copies of the
data.

I also consider any webhhost who says you're using "too much
resources" and fails to provide actual details (numbers, RRDTool
graphs, etc.) as a big Red Flag and worth avoiding. (Dreamhost pulled
that same stunt with me, which is why I'm no longer there, either)

-- Doug

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-- 
Michael Lazin

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