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Re: [PLUG] HelpDesk Software
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On Fri, Mar 22, 2002 at 10:48:27AM -0500, Chris Mann wrote:
> Our department has gotten to the point of being in need for some help
> desk software. Some of the things we're looking for are:
>
> Ticket Tracking
> Email Ticket Submission
> Web Submission
You're probably going to want to look at RT for these.
http://www.bestpractical.com/rt/
You can see it in use at rt.cpan.org
Another possibility might be gnats:
http://www.gnu.org/software/gnats/
HTH,
Z.
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