|
[Date Prev] [Date Next] [Thread Prev] [Thread Next] [Date Index] [Thread Index]
Bell runs their own lines for ADSL while Covad runs the lines for SDSL.
They are not always in the same CO, since Covad bought their own stuff.
--
-Rune
Einsteins theory of Relativity mean that no matter what direction you go
in life you have a relative that has a theory...
In the Depths of the minds of the insane Fantasy and Reality are the
same...
On Tue, 24 Aug 1999, Greg Weber wrote:
:Date: Tue, 24 Aug 1999 19:22:19 -0400
:From: Greg Weber <angler@voicenet.com>
:Reply-To: plug@lists.nothinbut.net
:To: plug@lists.nothinbut.net
:Subject: Re: [Plug] DSL
:
:Charles Stack wrote:
:
:> >Very negative. They told me they were offering service, then told
:> >me a line was unavailable. This is after billing me close to $700
:> >for the router and the first month. As it stands its "a couple weeks
:> >away". When I tried to cancel the order they told me there would be
:> >a cancelation fee of several hundred dollars. So far I've paid a LOT
:> >of money, and recieved NO service.
:>
:> Funny...that's what we're starting to experience. After they pursued us for
:> a month and a half, we finally signed on after I was told that service in
:> our area was being turned up sooner than expected and to expect DSL service
:> in two weeks. Can someone help remove the hook from my mouth?...it really
:> hurts and I feel like a fish being used as shark bait.
:>
:> I called VN several times and left messages. No return call. Sent emails.
:> No reply. I finally caught up with someone after a week of trying. He
:> tells me the installation is right on schedule. I asked him what schedule
:> was that. According to our previous conversation, I was told I'd have SDSL
:> in two weeks. I'm still waiting for a tech to call (we're on week two after
:> I was told the line would be in. We've received an invoice but haven't been
:> charged yet so I don't think any money has been lost yet. They tell me that
:> they have to run a Harris test and then someone will be in contact with me
:> this week to tell me whether they can offer the level of service I ordered.
:> The delay, I've been told, is a problem with Bell Atlantic's lines. I'm no
:> expert here so.....
:>
:> Perhaps they are simply backlogged and really do mean well. I'll give them
:> the benefit of the doubt for at least a little while longer (they did
:> originally say 40 days). But, I certainly would like to see them a bit more
:> forthcoming with information - perhaps a weekly email. Nothing worse than
:> being kept out of the loop or being fed misinformation.
:>
:> If they can't deliver as promised, people will take their business
:> elsewhere. And, they may very well open themselves up to lawsuits (perhaps
:> class action). My guess is they will avoid legal entanglements and deliver
:> as promised. And, I still expect a high level of service once everything is
:> in place. We'll see.
:>
:> Charles
:>
:> _______________________________________________
:> Plug maillist - Plug@lists.nothinbut.net
:> http://lists.nothinbut.net/mail/listinfo/plug
:
:Along the lines of being reeled in, does anyone think it is strange that Bell
:Atlantic says they do not have DSL available in my area, but Voicenet says no
:problem? I am in the Phoenixville area and apparently Covad will be running
:the lines. Presumptuously, the contract they faxed me to review is complete
:with my desired installation date of ASAP. To be fair , I have been a VoiceNet
:customer for three years and have little to complain about.
:
:Greg
:
:
:_______________________________________________
:Plug maillist - Plug@lists.nothinbut.net
:http://lists.nothinbut.net/mail/listinfo/plug
:
_______________________________________________
Plug maillist - Plug@lists.nothinbut.net
http://lists.nothinbut.net/mail/listinfo/plug
|
|