[PLUG] Comcast "OPEN IMMEDIATELY" but don't

["Bill Patterson" <patterson@computer.org>]

Comcast really upset me today.  I got a letter that they sent me that said
"open immediately" and did just that.  I followed the directions they gave
me on my WinME box.  I had to unhook my firewall and connect the WinME box
directly to their modem.  I went through the downloads, the acceptance of
the contracts that disclaimed all responsibility on their part, installed
the software, rebooted the machine, and was promptly completely disconnected
from the Internet.

In a call to David at their customer service I was told that the letter went
out too soon.  David stepped me through a long process that involved
resetting parameters and involved his doing some things at Comcast.
Eventually we got my WinME machine back on the net.

After hanging up I reconnected the firewall and found that it would no
longer work with Comcast.  A call back to customer service revealed that
they don't support firewalls and refused to help me with this new problem.

Now my Linux boxes won't get through.

To add insult to injury IE now displays their logo.

Whatever you do, don't do what they tell you.

Does anyone have any ideas for me on how to get the firewall working again?
(It's a DI-704 gateway from D-Link.)

Bill Patterson


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