[PLUG] Web Helpdesk Application

["Kam Salisbury" <kam@salsolutions.net>]

At the last meeting someone mentioned (sorry, I forgot your name) Rt2,
Request Tracker 2, a web based (command line and email gateway too)
helpdesk/project management application. Well, I had been trying to install
this program when I happened along Bugtrack.
http://www.agstools.com/products/bt.html I am not trying to say it is better
than RT2 but Bugtrack installed in a snap, though the documentation leaves a
little to be desired.

If anyone is still searching for a quick and easy web based helpdesk app
this may be the one for you. Wanna give it a try? Need some help getting it
installed? Let me know either via the mailing list or off-list... I can
help. The basic format and customizable template based features make it a
sure fire winner for use as the internal helpdesk app where I work.

I will be contacting the author to see if the app can use a more detailed
install guide. I basically had never used Postres before and found it easier
to learn how to use CPAN to install the dbi::mysql driver necessary to use
MySQL instead. In the process I learned a lot about CPAN and how easy to use
it can be.

Cheers!

Kam.

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