|
[Date Prev] [Date Next] [Thread Prev] [Thread Next] [Date Index] [Thread Index]
|
RE: [PLUG] DirecTV switchover
|
Title: RE: [PLUG] DirecTV switchover
John Lavin wrote
>
>Well - I'm switched over to Speakeasy now. Waiting for DNS to migrate
>to my new IP, but otherwise I'm all set. I won't go into detail my
>aggrivation at Verizon for giving me almost 3 days downtime - its in the
>past now...
I'm surprised that it went so smoothly. I'm having a nightmare- I put in the order, although the phone bill's not in my name. Then I followed up 3 times, was told that I had gotten them the right info, before finally 11 days after my initial order I was back to square one. Oh, and I was hung up on. Then I was told that I wouldn't be charged for cancelling and received an invoice for 49 bucks! Then I called customer service and they wouldn't get rid of the charges until I threatened to cancel our new order (not at all concerned about living up to their word, only losing business)!
>
>One thing I was curious about from any other DirecTV people out there is
>if we still need to send them the old modem back even though they are
>now out of business. When I signed on, I agreed to pay to ship it to me
>and ship it back. I've got no problem doing so if they still want the
>thing but I don't want to send it if I don't have to.
>
There's a FAQ on directvinternet that says it's yours. I guess they don't feel like trying to get rid of them, or paying all of the shipping costs. Congratulations!
>
>Anyone called them? The phone number I tried needed my account number.
>I have no idea if I have that number still...
>
>Regards,
>-john
|