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Re: Speakeasy status (Re: [PLUG] DirecTV switchover)
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"William H. Magill" wrote:
>
> On Wednesday, January 15, 2003, at 11:07 AM, Kevin Brosius wrote:
> > No, that's the problem. No sync (and no dsl light.) Both Power and
> > Sys
> > lights come up solid green, after Sys blinks for a few seconds during
> > startup.
> >
> > Sadly, I've already been through three NID (outside phone box - Network
> > Interface Device) tests with them on the phone. That's part of why I'm
> > unhappy with their diagnostic capability.
>
> This is the biggest issue with getting a new DSL line up and running.
>
> Getting Verizon to get the DSLAM in the Central Office configured, and
> then getting the configuration saved so that the next CO reload won't
> loose it.
>
> As far as testing is concerned, the ISP subcontracting with Verizon (or
> Covad) cannot do any testing at the DSLAM level if the DSLAM is not
> correctly configured and the line "up and running." All that they can
> do is to tell that the DSLAM isn't talking to anything on the other
> end. They then have to put a trouble ticket in with Verizon or Covad
> and wait for them to "roll a truck" to troubleshoot the problem.
>
Yeah, I've got some status. They expect to check the line tomorrow
morning. Sounds like a truck roll for Verizon. Covad is staying out of
it, they seem to have determined there is no connection at all and
therefore it is Verizon's problem.
> However, watch your sync light -- it may just miraculously come on some
> evening. (My experience is that the 2nd shift (4pm-12am) seems to be
> where all of these things get fixed, unless they have to actually swap
> out a card in the DSLAM or "finish" the CO wiring.)
>
> DSL connections are different from regular phone line activations in
> that someone must physically enter the CO [most COs are un-manned these
> days] and run a pair of wires from the frame where your phone line
> appears over to the DSLAM racks, and back again. Regular phone line
> connections are all "pre-wired" and are simply activated at the CO
> Switch.
>
> For some reason, getting DSL started is STILL a painful process. And it
> doesn't seem to matter who the ISP is. However, once it's functional,
> it will probably run "forever."
That's helpful information. It's what I expected. What is odd though,
I know they checked the pair back in December, because I was using the
phone when it went dead for about a minute. I assumed they did the
DSLAM connect at that point (it was the day after the Speakeasy order,
which gave me hopes of a quick connect.) The same day I had Speakeasy
status of a confirmed DSL line order from Covad, and Speakeasy shipped
my modem. It's been uphill since then :).
I'm just hoping it really is a CO or line problem, because it could
still be a bad modem, and I'd hate to wait a week for them to ship me
another one.
--
Kevin Brosius
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