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RE: [PLUG] [OT] Comcast problems anyone?
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Title: RE: [PLUG] [OT] Comcast problems anyone?
for some "unknown" reason, comcast has had some DNS issues
usually between 8pm and 12pm, sporadically. It was big enough
a month or so ago to make the news, but since then I haven't
heard anything more of it.
I get DNS failures quite often, try again 5 mins later and it's
fine. I think it's a router (comcast) problem, as I tried to use an outside
DNS server (non comcast) and still had issues.
George
>-----Original Message-----
>From: plug-bounces@lists.phillylinux.org
>[mailto:plug-bounces@lists.phillylinux.org]On Behalf Of Jon Nelson
>Sent: Wednesday, June 08, 2005 10:31 AM
>To: plug
>Subject: [PLUG] [OT] Comcast problems anyone?
>
>
>Hi all,
>
>Last night I found I had no name resolution but I could ping
>outside IP's.
> That morning I had no problems.
>
>I called Comcast and it took them several minutes to pull up
>my account,
>which struck me as weird. I spoke to one of their "script readers" who
>was unable to help resolve my problem and while I was on the phone with
>him I lost connectivity. I was able to get an IP via DHCP but
>I could not
>ping the gateway or DNS servers. I did notice that the
>canonical name for
>my IP had significantly changed after the refresh. He had
>mentioned the
>storm the night before as a possible culprit (for the loss of
>connectivity), but since I was online that morning I discounted that
>suggestion.
>
>He then told me that he noticed that my modem was unregistered and
>unsuccessfully tried to register it. He then noticed that
>there were two
>account numbers associated with my address, which seemed to
>baffle him.
>This person then insinuated that I might be trying to steal
>service from
>Comcast and asked if the modem was mine or did I lease it from
>them. I do
>have a leased modem. I was then told that they had recently done some
>upgrades to their system and some of the accounts had not transfered
>properly. He told me he had to escalate my problem to another
>department
>and it would take about two days to fix. He would not name the
>department.
>
>Anyone know about this "upgrade" or have any ideas of what
>might be going
>on? Comcast has a great record with their "upgrades" (ie., DNS, DVR,
>etc...) and was just wondering if this might be part of another saga.
>
>TIA,
>
>Jon
>
>_______________________________________________________________
>____________
>Philadelphia Linux Users Group --
http://www.phillylinux.org
Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
___________________________________________________________________________
Philadelphia Linux Users Group -- http://www.phillylinux.org
Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
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