| Art Alexion on 1 Jun 2006 14:01:11 -0000 |
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You were right, it was a router NAT problem. Figuring out how to fix it was another problem. On its web site Actiontec lists issues that it charges its customers to support. NAT issues are among them. Like safety razors and ink jet printers, the support here costs more than the product. I don't have a problem paying to talk to a person about a documented function that I could have researched myself, but instead of documentation on a list of issues, Actiontec just lists them as pay-per-question info. I called Verizon who sold me the router/modem, and after educating the tech on what ports are, she put me on hold for 5 minutes and came back to tell me that they don't consider port blocking a connection issue and therefore don't support it. She offered to transfer me to Actiontec. The Actiontec queue, detected that I was coming from Verizon and directed me to call Verizon for support before disconnecting me. Finally after choosing every link on the Actiontec http configuration interface, I found a place to unblock ports. I also learned that the router treats NAT and firewalls separately and that turning off the firewall does not affect NAT. On Tuesday 30 May 2006 14:55, gyoza@comcast.net wrote: > Could it just be that port 6331 is no longer being forwarded by the new > router? > > Art Alexion wrote: > > Some firewall is blocking port 6331. My router's firewall is supposed to > > be off, but the port was not blocked before installing the router. > > > > Is there a way to detect which firewall is blocking the port? -- _____________________________________________________________ Art Alexion Arthur S. Alexion LLC PGP fingerprint: 52A4 B10C AA73 096F A661 92D2 3B65 8EAC ACC5 BA7A The attachment - signature.asc - is my electronic signature; no need for alarm. Info @ http://mysite.verizon.net/art.alexion/encryption/signature.asc.what.html _____________________________________________________________ Attachment:
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