|
[Date Prev] [Date Next] [Thread Prev] [Thread Next] [Date Index] [Thread Index]
|
[PLUG] Microsoft, at it's best!
|
Title: Microsoft, at it's best!
[I emailed microsoft the other day to report a bug in IE6 (surprise?!), below is the response I received from them]
Hello George,
Thank you for contacting Microsoft Online Customer Service.
I apologize for any delay in our response to your issue. Due to an increase in requests, our response may be longer than usual. We appreciate your patience.
I understand you have identified a bug in Internet Explorer 6 and you would like to report this bug.
I request you contact the Microsoft Product Support Services team to submit a report with regard to the bug you have identified in Internet Explorer 6. You may contact them by calling (800) 642-7676. Representatives in this team are available 24 hours a day. You may have to pay for the support and then arrange for a refund if the SP determines the issue is in fact produced by a bug.
You may also submit a Product Bug Report through mail by sending a letter containing a complete description of the bug including the actions, software, and hardware associated with the bug and whether or not it is consistently reproducible. This letter can be sent to the address specified below:
Attn: <Product Name> Development Group
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
You may have to pay for the support and then arrange for a refund if the SP determines the issue is in fact produced by a bug.
George, I hope the above information is helpful. If you have additional concerns, please do write back to us <_javascript_:ol('http://support.microsoft.com/oas/default.aspx?gprid=1139');>
Thank you for using Microsoft products and services
Rajeesh
Microsoft Online Customer Service Representative
If you have any feedback about your Online Customer Service experience, please send an e-mail to my manager, Nikhil Ramachandran, at managers@microsoft.com </cgi-bin/compose?mailto=1&msg=B4095492-6F52-4938-85AC-FE897B3E7D5D&start=0&len=14673&src="">
-----Original Message-----
From: g_gallen@hotmail.com </cgi-bin/compose?mailto=1&msg=B4095492-6F52-4938-85AC-FE897B3E7D5D&start=0&len=14673&src=""> (g_gallen@hotmail.com </cgi-bin/compose?mailto=1&msg=B4095492-6F52-4938-85AC-FE897B3E7D5D&start=0&len=14673&src="">)
Date: Saturday, July 01, 2006 10:12 AM
To: CS (msconus@microsoft.com </cgi-bin/compose?mailto=1&msg=B4095492-6F52-4938-85AC-FE897B3E7D5D&start=0&len=14673&src="">)
Subject: bug report in ie 6.02
---
CONTACT INFORMATION
First Name: george
Last Name: gallen
---
CUSTOMER PROVIDED SYSTEM PROPERTIES
O/S: win 2000
Br: 6.0.2800.1106 / sp1 / Q903235
Country/Region: United States
---
PRODUCT
Internet Explorer 6
---
SYSTEM PROPERTIES
Ref URL: http://support.microsoft.com/gp/contactusie <_javascript_:ol('http://support.microsoft.com/gp/contactusie');>
O/S: windows nt 5.0
O/S Lang: en-us
Br: msie 6.0
Br lang: en-us
---
QUESTIONS OR COMMENTS
Message: If you have an HTML page(s) that exactly fill # pages needed to print, that is no extra lines on the bottom of the last page, the print will not work. I had to add in an extra line, which now gives me a blank last page when I print.
Oh and why do you give a phone# to report a bug, then not have an option for bug report on that phone#? I punched in tech support, then
tech support, and it sent me to MSN support. You need an email bug
reporting system as well, not just a phone# that won't let you report it.
(unless you really don't want to know about the bug reports).
___________________________________________________________________________
Philadelphia Linux Users Group -- http://www.phillylinux.org
Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
|