[PLUG] trouble logs 101

[Ron Kaye <rkaye2@csc.com>]

finally getting my linux shot.
have an HR app gen21- 2servers running
RHEL 3, one with an oracle database.

 got a trouble call that the app was no longer working.
machine was "locked"- mouse
and keyboard frozen.
i could not ping the database box (unreachable),
though the nic connection was green.

i am looking for suggestions to  troubleshoot
this problem.

what logs? located where?  might
be of use?
i am thinking general hardware, and
perhaps oracle specific.

thanks in advance

ron kaye

ps I have a week to submit a Root Cause
Analysis
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