Ron Kaye on 18 Jan 2008 09:32:04 -0800

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[PLUG] trouble logs 101

finally getting my linux shot.
have an HR app gen21- 2servers running RHEL 3, one with an oracle database.

got a trouble call that the app was no longer working.

machine was "locked"- mouse and keyboard frozen.
i could not ping the database box (unreachable), though the nic connection was green.

i am looking for suggestions to  troubleshoot this problem.

what logs? located where?  might be of use?
i am thinking general hardware, and perhaps oracle specific.

thanks in advance

ron kaye

ps I have a week to submit a Root Cause Analysis
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