Bill Hance on 5 Feb 2009 10:04:13 -0800

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Re: [PLUG] FiOS & Linux

They've already sent me a new router, after the original seemed to have
died.  Typical help desk solution.

At least I got it in two days, and it was a more recent REV
than the one that they installed a week earlier.

The new one is REV E and has a USB connector on the back panel.

> Then ... when the router seems to have died and the phone tech
> tells you to reset the router (destroying your security settings)
> or as the last resort (that Verizon knows about) suggests that
> he send you a new router ... just be patient, because the "system"
> is down ... and usually comes back up after you have expended
> boundless energy troubleshooting a problem that isn't yours.
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