Re: [PLUG] Fwd: Request to mailing list tb-planning rejected

[Fred Stluka <fred@bristle.com>]

Michael,

> Even so, he could have forwarded it to the support list for you,

The advantage of asking the user to submit the support ticket
himself is that the tracking system will then notify the user
when the ticket is prioritized, worked on, resolved, etc.  If the
planning guy jumps in the middle and enters the ticket in his
own name, he has to remember to forward all such emails to
the user.  If he submits it in the support system in the user's
name, he may get blamed for "spamming" the user with such
feedback.  Better to have the user enter it directly, and be able
later to check on it, add comments, turn on/off notifications,
etc.

--Fred
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Fred Stluka -- Bristle Software, Inc. -- http://bristle.com
#DontBeATrump -- Make America Honorable Again!
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On 10/18/18 1:49 PM, Michael Leone wrote:
> Well, from the name "tb-planning", it doesn't sound like a TB support
> mailing list, more like a developer mailing list. Was the question
> developer related, or support related?
>
> Even so, he could have forwarded it to the support list for you, since
> it sounds like he believes that's the proper list for your question.
> On Thu, Oct 18, 2018 at 1:41 PM Alan McConnell <alan@his.com> wrote:
> > I just thought you folks should see this.  This is the first time _ever_ that a post of
> > mine to _any_ E-list has been rejected.  The way to TB help is paved with boulders and
> > horse-sh*t.
> >
> > Alan
> >
> > ----- Forwarded Message -----
> > From: tb-planning-owner@mozilla.org
> > To: "alan" <alan@his.com>
> > Sent: Thursday, October 18, 2018 10:11:43 AM
> > Subject: Request to mailing list tb-planning rejected
> >
> > Your request to the tb-planning mailing list
> >
> >      Posting of your message titled "The Thunderbird editor"
> >
> > has been rejected by the list moderator.  The moderator gave the
> > following reason for rejecting your request:
> >
> > "Hi Alan. Thanks for joining tb-planning and your interest in
> > Thunderbird.
> >
> > I am not aware of any bug reports or issues for typing diacritics, so
> > I believe your problem could be answered in our support forum.  Please
> > post your issue https://support.mozilla.org/en-US/questions/new
> >
> > The double spacing is something you could also ask about there, but in
> > a separate posting. Which is to say, please post each problem in a
> > separate post.
> >
> > Hope that helps. Wayne"
> >
> > Any questions or comments should be directed to the list administrator
> > at:
> >
> >      tb-planning-owner@mozilla.org
> > ___________________________________________________________________________
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> ___________________________________________________________________________
> Philadelphia Linux Users Group         --        http://www.phillylinux.org
> Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
> General Discussion  --   http://lists.phillylinux.org/mailman/listinfo/plug

___________________________________________________________________________
Philadelphia Linux Users Group         --        http://www.phillylinux.org
Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
General Discussion  --   http://lists.phillylinux.org/mailman/listinfo/plug