Re: [Plug] Question on ADSL

[valiant <valiant@voicenet.com>]

Let me guess Greg, Did the last name of this fella you spoke with End with the
letter C?  I was given such rude treatment that was outright offensive that I
emailed and phone the VP of voicenet.  Yes, a whole two months of wasted time
and money.  That's why I'm looking around.
Jonathan

Greg Weber wrote:

> valiant wrote:
>
> > Hi all.  I have a question on ADSL.  I spent a good month shopping
> > around to different ISP's on DSL service.  Then someone suggested I call
> > Bell Atlantic and get ADSL service put in.  I call Bell and it was 49.95
> > a month for the monthly service (Cheapest I found for DSL was 130/month
> > 35 router rental a month).  They clearly stated that they do not offer
> > any support for the Linux apache web server which I'm running (they'll
> > wake up soon).  I have to get my own modem and if I want to use a router
> > I have to set it up myself.  Here's the question.  Has anyone used Bell
> > Atlantic's ADSL service to run their web servers.  If so, were there any
> > problems you ran into or concerns you have?  What makes me want to go
> > with them is that, they offer a 30 money back guarantee AND there isn't
> > any contracts to sign AND I can be connected in 5 to 12 days (For DSL
> > I'm told 60-90 days).  Thanks in Advance any help would be most
> > appreciated
> > Jonathan D. Jewell
> > valiant@voicenet.com
> > P.S.  Stay away from voicenet sales and support, I think they are all a
> > bunch of apes and monkeys that escaped from the Phila. ZOO
> >
> > _______________________________________________
> > Plug maillist  -  Plug@lists.nothinbut.net
> > http://lists.nothinbut.net/mail/listinfo/plug
>
> Amen.  I did not want to bring it up again but cannot resist this opening.
> I would love ADSL or SDSL but sadly I am too far away from something.
> That, however, did not stop Voicenet from wasting a couple months of my
> time.  I went from 384 to 192k to 144k before I was told that service was
> not available at all.  Seems my house moved further and further away from
> some BA site.  OK, Bell probably gave Voicenet and Covad the wrong
> information but that did not stop Voicenet from being totally rude.
> Specifically, this fella Bill.  Now I admit my frustrated response to his
> message that the deal was off (after many weeks, charging my credit card
> and much other misinformation) probably put him on the defensive, but did
> he really did not need to be so sarcastic and rude in his voicemail
> response, I don't think so.  All would have been forgiven if I had recieved
> some note of apology for my wasted time, but have not heard a thing from
> them since asking for my credit card to be credited.
>
> I know, The PLUG had warned me about Voicenet, but I had been happy with
> then so far.  However, I can no longer recommend them.
>
> P.S.  Apes and Monkeys do not escape the Philadelphia Zoo.
>
> Greg
>
> _______________________________________________
> Plug maillist  -  Plug@lists.nothinbut.net
> http://lists.nothinbut.net/mail/listinfo/plug


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