Walt Mankowski on Mon, 3 Mar 2003 19:40:08 -0500


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Re: [PLUG] Support Requests Tracking Software? 

On Mon, Mar 03, 2003 at 11:58:11AM -0500, Edward M. Corrado wrote:
> I'm looking for a [Free/OSS] simple helpdesk/support tracking program
> with a web interface. It seems all the ones I have looked at have way too
> many features and I'd prefer something that didn't require an *SQL backend
> (but the *SQL thing isn't a real big deal). We only have 2 support people
> that need to be able to administer the requests. My only other "hope" is
> for a way that the program will send out an e-mail when problems are
> added/updated. I checked out freshmeat and din't really come up with
> anything. The best option I have seen is "Request Tracker" but it has way
> more features then I need/want. 

Have you looked at RT (http://bestpractical.com/rt)?  It's free, it's
written in Perl, and it drives, among many other things, the Perl
bugtracking system (http://rt.perl.org/perlbug/).

Walt

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