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Re: [PLUG] Support Requests Tracking Software?
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It still might be a problem with the php.ini. Check your php.ini and make
sure that short_open_tag is set to On.
--
GPG Fingerprint: C900 18EF 0C36 4EAF A93C F073 85D4 8B3C F3D8 077B
On the 4th day of March in the year 2003 you wrote:
> Date: Tue, 4 Mar 2003 10:08:26 -0500 (EST)
> From: Edward M. Corrado <ecorrado@athena.rider.edu>
> To: plug@lists.phillylinux.org
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> Subject: Re: [PLUG] Support Requests Tracking Software?
>
> I've looked at Real Tracker (in fact I tried to install it), but it
> apparently won't work on Apache 2.0 due to some problems with mod_perl and
> Apache 2.X (in particular, I need to get libapreq to install) and I really
> don't want to downgrade Apache because then I'll have a ton of other
> things to worry about working on this server. Maybe when mod_perl for
> Apache 2.X is complete I'll be better off.
>
> I've been trying to get PHPHelpDesk working this morning to no avail and
> since it seems to be a dead project, I'm not sure how much effort I want
> to put into it. For those who are familiar with PHPHelpDesk and care, my
> problem is that variables aren't being substituted correctly. Instead of
> getting the variable value as output, I'm getting the PHP code. For
> example, the instead of the name of my helpdesk as the title, I get
> something like:
>
> <?echo $g_title;?>
>
> I checked some of the PHPHelpDesk mailing list archives and the only
> suggestion that might have made sense that I could find was to make sure
> global variables were turned on in my php.ini (which they were). Overall,
> I know that PHP and MySQL are working with my Apache because I am running
> a different application on it that needs PHP and MySQL and it is fine.
>
> Ed C.
>
> On Mon, 3 Mar 2003, Walt Mankowski wrote:
>
> > On Mon, Mar 03, 2003 at 11:58:11AM -0500, Edward M. Corrado wrote:
> > > I'm looking for a [Free/OSS] simple helpdesk/support tracking program
> > > with a web interface. It seems all the ones I have looked at have way too
> > > many features and I'd prefer something that didn't require an *SQL backend
> > > (but the *SQL thing isn't a real big deal). We only have 2 support people
> > > that need to be able to administer the requests. My only other "hope" is
> > > for a way that the program will send out an e-mail when problems are
> > > added/updated. I checked out freshmeat and din't really come up with
> > > anything. The best option I have seen is "Request Tracker" but it has way
> > > more features then I need/want.
> >
> > Have you looked at RT (http://bestpractical.com/rt)? It's free, it's
> > written in Perl, and it drives, among many other things, the Perl
> > bugtracking system (http://rt.perl.org/perlbug/).
> >
> > Walt
> >
> >
>
> _________________________________________________________________________
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