Paul on 14 Nov 2004 03:49:03 -0000


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Re: [PLUG] Support Software Recommendation


Walt Mankowski wrote:

On Sat, Nov 13, 2004 at 09:21:37PM -0500, Paul wrote:


RT sounds really good, but I was told that support for the Japanese language is not good.



A few points:

1. You didn't say you needed internationalization support.



I know. I didn't know that it would be important until after I passed on your recommendation.

2. RT claims to be fully internationalized.  Here's what its Features
  page says:

"You've got staff around the globe. RT's web interface has been
fully internationalized. Right now, RT speaks English, German,
French, Dutch, Portuguese, Russian, Czech, Japanese, Traditional
Chinese, and Simplified Chinese. Adding new languages is a breeze,
if you need something RT doesn't support yet. On login, RT
automatically detects which language each user prefers, so staff
members can collaborate even if they speak different languages."


Sounds good. The guy I talked to about this might have used an older version. He is a software engineer and Japanese, so I took his word for it when he said the Japanese language support was not as good as he wanted it.

3. It's free, so it won't cost you anything to download it and try it
  for yourself.  Well, aside from your time, but you'd have to
  install and test whatever packages you want to look at.



Yeah, very big pluses!  Thanks for mentioned RT.
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