Re: [PLUG] Looking for a good open source CRM

[jason@nocks.com]

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I was surprised that nobody mentioned bugzilla. Maybe because it's more
geared to bug-tracking than general ticket-tracking, but if you work for a
Software company, you might find it useful.

Bugzilla may not do everything you are looking to do, but it's been around
for a long time and is used by a number of Open Source projects. For fun,
I checked the list of project's that are listed as using Bugzilla. 343
companies, organizations, and projects are listed, including Mozilla,
Linux Kernel, Gnome, KDE, Apache, Open Office, Red Hat, and Nasa.

Bugzilla is not surprisingly hosted at:
http://www.bugzilla.org/

Along a similar note, there's also mantis, which I'm not very familiar
with. It's at:
http://www.mantisbt.org/

Cheers,
Jason Nocks

> Hey everyone,  I haven't done a lot of posting here, nor come to any
> meetings, but I have been hiding in the shadows for a good period of time
> now.
>
> I work for a small software company in the city that has been growing
> dramatically, and I'm the systems manager here.  Within the past six
> months I've hired someone on to my team and I'm starting to see the need
> for a centralized location for people to make IT requests.  At this point
> it is difficult to keep track of requests that aren't getting fulfilled
> since they are comming through multiple channels.  Plus as the team grows
> I would like to provide information to my boss on how our group is
> performing, including data on how quickly requests are being handled and
> what not.
>
> I need a Request Managment product that is web based and requires users to
> log in to make requests.  So presumably it would need 3, or more, levels
> of access.  A general employee level for submitting requests, an IT tech
> level, and an administrative level.  Prefferably it should use PAM
> authentication so I can integrate it with our current authentication
> architecture, winbind.  An integrated FAQ would be nice, but I can always
> use Wiki for that.
>
> Any ideas?
> Anyone have any experience with said product?
>
> -Brett
> ___________________________________________________________________________
> Philadelphia Linux Users Group         --
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___________________________________________________________________________
Philadelphia Linux Users Group         --        http://www.phillylinux.org
Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
General Discussion  --   http://lists.phillylinux.org/mailman/listinfo/plug