Re: [PLUG] [OT] DSL Advice

[John Von Essen <john@essenz.com>]

Agreed.

In my case I was pissed because I dont have any BNC cables or connectors.

The other thing we found out was the line was never tested in the first
place. When Verizon was onsite, they were suppose to call the field
office, make the connect to MCI, then the onsite tech was to test the
line. Well, the tech didn't feel like waiting to get MCI on the line, so
he took off, and never tested it. Thats why Verizon didn't want to send
out another tech, because they thought it was already tested, I had to
convince them that the tech may have "logged" his time as testing, but he
actually didn't do anything. That plus a sales rep call, yada yada.

I will say though, by far, the best service I have dealt with is Yipes.
They're network is pure fiber ethernet - to your door. If your lucky and
they have lines in your area, its not even that expensive. Last job we
were paying $4000/month for 10Mbit (scalable to 100Mbit with a phone
call). If Yipes has a 2 second blip, they actually call/email you right
away. With MCI and ATT, if they have a blip, they will actually forge
their mrtg graphs to cover it up. (And Yes, I have proof of this!)

Yipes only relies on Verizon for ground rights when they run the demark
line, and they oversee everything onsite.

-john




On Tue, 5 Jul 2005, Dan Goodman wrote:

> John Von Essen wrote:
>
> > ... Verizon even
> > had the nerve to insist that I go and buy some BNC connectors to setup
> > a loop so they could test it from their remote office and not have to
> > send out a field technician.
> >
>
> Everybody is entitled to their own opinion about Verizon, just like everything
> else, but let's keep it real. Every multi-vendor setup sooner or later requires
> testing and differential diagnosis to determine where the problem lies.
>
> And if Verizon hired a bunch of technicians to go out into the field just to
> replace a cheap piece of loopback hardware, I bet you'd be complaining that "no
> wonder their rates are so high!".
>
> There comes a time in setting up connections where you have to bite the bullet
> and provide some reasonable test facilities IMNERHO.
>
> And if you think MCI (Misguided Children Inc. was their nickname on the beltway)
> is any better, I have a book full of war stories and a bridge for sale, both at
> reduced price.
>
> Dan Goodman
>
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