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yeah but....
your not left holding the bag here. and if the vendor did screw up -
they will under plenty of pressure to get it resolved too. So instead
of hoping someone in the community had the same problem AND fixed it
AND documented their fix for you... It's all about CYA - as was
previously mentioned.
On Jan 20, 2008, at 12:20 PM, Art Alexion wrote:
> On Saturday 19 January 2008 15:31:56 W. Chris Shank wrote:
>> How far in the wind are you willing to stick your bare behind?
>> Sometimes, you do need vendors with support teams that can help you.
>> It totally sucks to have users breathing down your neck to fix
>> something and have no place to turn.
>
> I hear you, but...
>
> a recent [vendor supplied] internet explorer patch killed its
> ability to load
> a bunch of web pages, including the one our hourly employees uses to
> submit
> their timesheets. Major panic. The solution: install opensource
> Firefox and
> make it default. The next solution we found was a community
> developed and
> supplied registry patch.
>
> Sometimes the community support model is superior to vendor
> support. Unless
> you are paying an arm and a leg for some premium support package.
> ___________________________________________________________________________
> Philadelphia Linux Users Group -- http://www.phillylinux.org
> Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
> General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
--
W. Chris Shank
ACE Technology Group, LLC
www.MyRemoteITDept.com
(610) 640-4223
___________________________________________________________________________
Philadelphia Linux Users Group -- http://www.phillylinux.org
Announcements - http://lists.phillylinux.org/mailman/listinfo/plug-announce
General Discussion -- http://lists.phillylinux.org/mailman/listinfo/plug
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