| Walt Mankowski on 18 Jan 2009 11:26:52 -0800 |
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On Sun, Jan 18, 2009 at 11:24:26AM -0500, Michael Leone wrote: > Walt Mankowski wrote: > > On Sat, Jan 17, 2009 at 09:48:45PM -0500, Brian Vagnoni wrote: > >> ----- Original Message ----- > >> From: Walt Mankowski > >>> Rather than jumping through a bunch of legal and technological hoops, > >>> might it not be simpler to ask the person on the other end of the line > >>> for written confirmation of whatever you've discussed before agreeing > >>> to it? Other options I can think of off the top of my head are a) > >>> physically go to the bank (assuming it's local) and talk to someone in > >>> person, or b) go Luddite on them and conduct all transactions with > >>> them via US Mail. > >> ----- Original Message ----- > >> > >> Walt while I welcome your comments; telling me this is like me > >> responding to a programing question of yours with "you should use a > >> calculator instead". > > > > They seem like perfectly reasonable suggestions to me. If you want to > > use a programming analogy, asking for written confirmation is like > > using tee(1) to save data to a file so you still have a copy when it > > scrolls off the screen. It's a perfectly reasonably thing to ask any > > customer service rep for on the phone. > > While it might be reasonable, I've never heard of any customer rep who > has provided written transcripts of a call. Perhaps no one has ever asked. > > I've gotten written confirmation from financial institutions for certain > types of transactions - payments received, account information changed, > etc. But not transcripts or confirmations before changes to accounts. I wasn't thinking of a written transcript, but rather a summary of whatever the two parties agreed to. One of the reasons I suggested he physically go to a bank and talk to someone was that I figured that would increase the likelihood of forms being filled out as part of any agreement, thus providing a paper trail. Attachment:
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