Walt Mankowski on 18 Jan 2009 11:26:52 -0800

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Re: [PLUG] Recording Phone/Cellular Conversations Linux

On Sun, Jan 18, 2009 at 11:24:26AM -0500, Michael Leone wrote:
> Walt Mankowski wrote:
> > On Sat, Jan 17, 2009 at 09:48:45PM -0500, Brian Vagnoni wrote:
> >> ----- Original Message -----
> >> From: Walt Mankowski
> >>> Rather than jumping through a bunch of legal and technological hoops,
> >>> might it not be simpler to ask the person on the other end of the line
> >>> for written confirmation of whatever you've discussed before agreeing
> >>> to it?  Other options I can think of off the top of my head are a)
> >>> physically go to the bank (assuming it's local) and talk to someone in
> >>> person, or b) go Luddite on them and conduct all transactions with
> >>> them via US Mail.
> >> ----- Original Message -----
> >>
> >> Walt while I welcome your comments; telling me this is like me
> >> responding to a programing question of yours with "you should use a
> >> calculator instead".
> > 
> > They seem like perfectly reasonable suggestions to me.  If you want to
> > use a programming analogy, asking for written confirmation is like
> > using tee(1) to save data to a file so you still have a copy when it
> > scrolls off the screen.  It's a perfectly reasonably thing to ask any
> > customer service rep for on the phone.
> While it might be reasonable, I've never heard of any customer rep who
> has provided written transcripts of a call. Perhaps no one has ever asked.
> I've gotten written confirmation from financial institutions for certain
> types of transactions - payments received, account information changed,
> etc. But not transcripts or confirmations before changes to accounts.

I wasn't thinking of a written transcript, but rather a summary of
whatever the two parties agreed to.  One of the reasons I suggested he
physically go to a bank and talk to someone was that I figured that
would increase the likelihood of forms being filled out as part of any
agreement, thus providing a paper trail.

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