Michael Leone on 18 Jan 2009 08:32:13 -0800

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Re: [PLUG] Recording Phone/Cellular Conversations Linux

Walt Mankowski wrote:
> On Sat, Jan 17, 2009 at 09:48:45PM -0500, Brian Vagnoni wrote:
>> ----- Original Message -----
>> From: Walt Mankowski
>>> Rather than jumping through a bunch of legal and technological hoops,
>>> might it not be simpler to ask the person on the other end of the line
>>> for written confirmation of whatever you've discussed before agreeing
>>> to it?  Other options I can think of off the top of my head are a)
>>> physically go to the bank (assuming it's local) and talk to someone in
>>> person, or b) go Luddite on them and conduct all transactions with
>>> them via US Mail.
>> ----- Original Message -----
>> Walt while I welcome your comments; telling me this is like me
>> responding to a programing question of yours with "you should use a
>> calculator instead".
> They seem like perfectly reasonable suggestions to me.  If you want to
> use a programming analogy, asking for written confirmation is like
> using tee(1) to save data to a file so you still have a copy when it
> scrolls off the screen.  It's a perfectly reasonably thing to ask any
> customer service rep for on the phone.

While it might be reasonable, I've never heard of any customer rep who
has provided written transcripts of a call. Perhaps no one has ever asked.

I've gotten written confirmation from financial institutions for certain
types of transactions - payments received, account information changed,
etc. But not transcripts or confirmations before changes to accounts.
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