|Josh Zenker on 28 Dec 2015 14:24:07 -0800|
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|Re: [PLUG] Off-topic Rant: Don't Buy Brother Products!|
On Dec 28, 2015 5:09 PM, "JP Vossen" <firstname.lastname@example.org> wrote:
> Short: I like the MFC-9840CDW unit I have: it has lasted, does
> everything (including duplexing), and the scanner works over Ethernet on
> Linux with XSane and gscan2pdf. On the other hand Linux support (which
> was a reason I bought it) has been very hit-or-miss and seems to have
> declined, and the only printer drivers that work reliably for me are
> 32-bit only proprietary.
It's a shame because Brother's Linux support used to be the best. In recent years, with newer driver versions, I've noticed that certain documents take forever to spool or print, as you described. I'll have to give the 32-bit drivers a try.
> Next time I might go back to HP, but anecdotally (here and elsewhere)
> they aren't what they used to be either. Heck, I bet I could fire up my
> early 1990's LaserJet4 and it would still work fine after sitting for 8
> I have a Brother MFC-9840CDW multi-function laser device I got in
> 2008-12-02 from Newegg for about $500. I'm on my 3rd black and 2nd
> color toner cartridges (x3). Last time (2013) I bought a TN-115BK it
> was $68 at Amazon, and the color ones were each $80-$90, so that adds up.
> I had liked Brother because they supposedly had official Linux support
> and the consumable parts are broken out differently than HP. Toner is
> (more-or-less) just toner, not toner and a drum, etc.
> They do have Linux support but it's hit or miss and the printer drivers
> that actually work are 32-bit only. The newer and/or F/OSS drivers take
> forever to print, sometimes simply fail to print and sometimes print
> hundreds of pages of PostScript instead of the PDF I wanted. The older
> 32-bit drivers Just Work, at the expense of 32-bit libs crufting
> everything up and hours of hair pulling until I realized that missing
> 32-bit libs was why the damn driver only worked on some computers.
> Like everyone else they definitely play games with toner levels and
> other consumable parts, but if you search you can find hack-arounds,
> like these:
> * http://www.stephenwagner.com/?p=318
> Aside from the drivers the biggest problem I've had is the dreaded and
> useless "Print Unable 32" error which I finally fixed (I swear this is
> true) with WD-40. It seems that some bit of foam ages and gets sticky
> so a "Density door" sticks . There are a ton of "take it apart and
> put tape on it" articles on the web  but you have to really
> disassemble a lot and I didn't feel like it. At around 80 lbs it's a
> pain to move for one thing. But WD-40 eats foam, unsticks and lubes
> things, right? So WD-40 over top and BEHIND the density sensor door
> worked for me (and I have a pic of the bloody density door if anyone
> needs it).
>  https://www.youtube.com/watch?v=6Bob34TLrPQ,
> My unit emails me a maintenance summary every Sunday night. Faxing Just
> Works, even over Vonage (before) and VoIP.ms (now) trunks that
> officially don't support faxing. The flat-bed and duplexing document
> feeder scanner work great (with Brother XSane drivers) over Ethernet and
> can even email you the results.
> It has a web interface, which is a mixed blessing since it's a huge
> potential security hole and it's quite clunky. It does NOT have NTP,
> and there does not seem to be a way to programatically set the time,
> which drives me nuts. You have to go in using a web browser, with an
> have a telnet (yikes) interface too, but I never figured out how to set
> time from that and...telnet? Yuck! See potential security hole.
> Here are some stats from that email. Most of those MP "jams" are
> mis-feeds for printing Christmas card envelopes, which I stopped doing
> since it was a tedious PITA and now I use gLabel (awesome!) for a couple
> of pages of labels and I'm done.
> 12/27/2015 00:00
> <Machine Info.>
> Model Name : MFC-9840CDW
> <Page Counter>
> Total Page Count : 15807
> Color : 3899
> B&W : 11908
> List/Fax : 11
> Color : 0
> B&W : 11
> Copy : 814
> Color : 36
> B&W : 778
> Print : 14982
> Color : 3863
> B&W : 11119
> <Parts Life>
> Drum : 16505pages (98%)
> Belt Unit : 7380pages (16%)
> Fuser : 64193pages (82%)
> Laser : 84193pages (86%)
> PF Kit MP : 48057pages (98%)
> PF Kit 1 : 89182pages (90%)
> <Replace Count>
> Drum : 1 # Hacked, not replaced
> Cyan (C) Toner : 2 # TN-115C
> Magenta (M) Toner : 2 # TN-115M
> Yellow (Y) Toner : 2 # TN-115Y
> Black (K) Toner : 3 # TN-115BK
> <Total Pages Scanned>
> ADF(SX) : 859
> ADF(DX) : 170
> Flatbed : 600
> <Total Paper Jams>
> Jam MP Tray : 38
> Jam Tray 1 : 5
> Jam Inside : 3
> Jam Rear : 6
> Jam Duplex : 1
> Jam ADF(SX) : 1
> Jam ADF(DX) : 16
> So for anyone who made it this far, I guess YMMV. Shutting up now...
> On 12/27/2015 02:50 PM, Josh Zenker wrote:
> > Yeah, these days, every printer manufacturer does something like this
> > with their cartridges. Buying the high yield toner is generally more
> > cost effective (and better for the environment) than buying a whole new
> > printer, especially because new printers often come with a "starter"
> > cartridge that does not contain the full amount of toner/ink.
> > On Dec 27, 2015 1:23 PM, "Anthony Martin" <email@example.com
> > <mailto:firstname.lastname@example.org>> wrote:
> > With the brother cartridges they actually have a wheel on the end
> > that once fully rotated claims the toner is empty. You can reset
> > that and use the rest of the toner but every company does things
> > like that it's not just brother but atleast with brother I can spend
> > 7 bucks to buy 2 refills instead of a new toner.
> > On Sun, Dec 27, 2015, 1:15 PM Casey Bralla <MailList@nerdworld.org
> > <mailto:MailList@nerdworld.org>> wrote:
> > __
> > A month or so ago, my Brother DCP-7065 printer started giving me
> > "Toner Low" error messages. I was pretty sure the toner was
> > still good, but the printer refused to work and would only flash
> > the toner low error.
> > I considered buying a new toner cartridge, but hesitated because
> > (as we all know) a new cartridge is almost as expensive as a new
> > printer.
> > I concluded that the printer was likely dead and a new cartridge
> > might not fix the problem. If this theory was correct, a new
> > cartridge would not fix the problem and would be a waste of
> > $100. Instead, I bought an HP. (Brother's Linux support is hit
> > or miss, anyway, although I generally like their equipment.)
> > This morning, I was reading on-line about laser printers and how
> > they play games with the cartridges. They mentioned that a hard
> > reset might clear the low toner, and even listed the button
> > sequences to do the reset for a different Brother printer. A
> > little googling and I found the sequence for my printer.
> > Luckily, I had not yet thrown away the printer (it was sitting
> > in my e-waste pile). 10 minutes later, my old printer came back
> > to life.
> > I am really ticked at Brother. The only good news is that they
> > outsmarted themselves and lost a customer. They tried to trick
> > me into buying another expensive cartridge, and instead I bought
> > a competitor's product (that has aftermarket toner cartridges at
> > half price).
> > So, to my friends at Brother, I say "Good riddance to bad rubbish"
> > Casey Bralla
> > Chief Nerd in Residence
> > The NerdWorld Organisation
> > www.NerdWorld.org <http://www.NerdWorld.org>
> -- -------------------------------------------------------------------
> JP Vossen, CISSP | http://www.jpsdomain.org/ | http://bashcookbook.com/
> Philadelphia Linux Users Group -- http://www.phillylinux.org
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